Current Recruitment at UBA Bank, 23rd May, 2018

⏲ May 23, 2018, 8:30 AM
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United Bank for Africa Plc (UBA) is one of Africa's leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria, UBA has grown to become a Pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally. We are recruiting to fill the vacant position below: Job Title: Treasurer Reference No: TRN001 Location: Lagos Island, Nigeria Job Functions: Analytics,Banking Industries: Accounting & Auditing, Banking / Finance & Investment, Financial, Services, Investments Specification

Proprietary trading, exchange Income generation and exceeding profit targets
Selling the banks treasury products
Development of Hedge products for the subsidiary and its customers
Maximize return on investments by exploring available instruments that are within the Bank’s risk exposure guidelines
Source and meet customers’ foreign exchange requirements by providing a competitive price and excellent service
Develop and Implement an Effective Liquidity Management Strategy
Establish procedure for monitoring risks, ensuring adherence to delegated/approved limits, for liquidity credit and market risk parameters and proper risk reporting
Structure interest rate risk to protect the Bank's earnings against adverse rate movements, while exploiting profit opportunities incurring acceptable risk
Build and maintain a foreign currency sales capability to service the Bank’s customer needs efficiently and profitability
ALCO reporting and implementation of strategies and directives
Maintain prudent liquidity in support of the Bank's business needs, while investing excess funds effectively and profitably
Ensure that all aspects of Treasury are conducted within the letter of all applicable laws, regulations and procedures within the region
Balance sheet management
Liquidity management
Develop and Implement an effective Liquidity Management Strategy
Create new business relationships
Risk Measurement, Reporting, Monitoring and Control of the Treasury & Securities in line with the group’s business goals, objectives

Requirements

First degree in a numerate discipline
A postgraduate degree in a business/finance course or professional qualification (ACA, ACCA, CFA)
Knowledge of derivatives products
Knowledge of money market operations
Knowledge of foreign exchange operations
Knowledge of financial markets
Knowledge of the workings of the economy

Interested and qualified candidates should:Click here to apply Job Title: Customer Service Officer Reference #: HRLWCA001 Location: Akure South, Ondo Contract Type: Permanent Job Functions: Banking Industries: Banking / Finance & Investment Job Objective

To ensure the business office provides excellent quality banking service to all customers.
To maintain contact with new and existing customers on routine account management activities.
To engage customers in cross selling of the bank’s products and services including E-sales
Proactively develop client relationships, anticipate and provide solutions to client needs and give high priority to client satisfaction.
Accurately assess the risk profile, suitability and appropriateness of clients when marketing the banks products and services by maintaining an accurate and up to date call report, KYC database.
Sale to prospective customers UBA’s E-banking products, enrol new customers, and resolve related issues.
Engage customers to cross sell bank products and services
Increase product sales, and customer loyalty by maintaining good client relationship.
Open and maintain accounts in accordance with the established procedures. Apply regulatory requirements such as KYC, Money laundering Prevention procedures at all times.
Accomplish tasks efficiently by showing concern for all aspects of the job, pay attention to detail and ensure that output is delivered at the highest possible standard
Ensure that the customer’s instructions are duly effected by applying all standard checks and controls, coordinating with other department including head office operations and compliance.
Ensure proper documentation for all new and existing accounts.
Ensure timely opening of new accounts on the system.
Support branch sales and service team.
Cheque book issuance and maintenance.
Dormant account reactivation
Meeter/Greeter

Customer Service Ambassador:

Service improvement
Ensure that all walk-in customers are directed to the right counters, assisted in completing transactions, and serviced efficiently.

Service issues resolution:

Answer all customer queries, resolve ‘on the spot’ service issues; escalate to BOM, issues that cannot be handled on the spot.
Follow up customers with pending cases, and keep him/her informed.
Compile and publish customer satisfaction score daily
Download Customers’ issues from the Group Response Portal (GRP) and monitor resolution of issues logged against the branch through the Business Office staff

Requirements Educational Qualification:

Minimum - B.Sc. in any related discipline

Age:

27 years and below

Experience & Knowledge:

Prior experience in banking operations is highly desirable
Relevant banking experience preferably supporting retail customers
Sales knowledge, skill & experience (added advantage)
Sound knowledge of Banking products and services
Good understanding of the operational, credit and regulatory risks facing the business
Business Development and acquisition

Key Skills: