Current Recruitment at Kudi

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At Kudi, we believe that people of all class should have access to financial services and seamlessly make transactions. We want to build a financial inclusive world with everyone, for everyone.

We are recruiting to fill the position of:

 

 

Job Title: Customer Success Associate

Locations: Edo, Delta, Nasarawa & Rivers

Background
Kudi aims to make financial services accessible and affordable for all Africans and is particular about retaining her place as a significant player in the African fintech space. We have a well-established track record in payments, and our services have always met with excellent customer satisfaction. We are empowering agents to tackle financial inclusion while creating entrepreneurial opportunities.

Job Description

• As the Customer Success Associate, you will be the first contact our agents and users make with Kudi. You will be responsible for ensuring that our agents/users have a seamless support experience over the phone, live chat and emails. This includes handling incoming issues and working with other teams to troubleshoot problems.
• You will also serve as a feedback channel to the company by relaying their concerns and problems to the relevant teams so that we can fix the gaps.

About the Position

• Provide seamless/personalized  customer experience to our customers 
• Engage and build customer loyalty by delivering above-and-beyond hospitality via email, phone and other digital communications and any other functions as may be assigned by the supervisor/team lead
• Interface with internal stakeholders to ensure an effective resolution process for customers/stakeholders
• Maintain updated knowledge of the organization's products, services, and customer service policies
• Communicate effectively with stakeholders to help resolve issues with Kudi support tools
• Document customer interactions when necessary, compiling documents and forwarding information to interested parties
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
• Recommend new services/solutions or make suggestions for improvements by identifying relevant features and benefits
• Establish and maintain good rapport with customers by using positive language and anticipating their needs
• Learn our product to configure the platform to meet the needs of new users
• Provide platform training and onboarding for new and existing users
• Develop and maintain an ideal user/customer profile  and collect User feedback
• Interface with other internal teams in order to help agents resolve their issues
• Escalate issues that cannot be resolved on first call resolution(FCR) to the backend and follow up on a resolution.

About You
The ideal candidate for this role should have:

• Minimum of a Bachelor's degree from a recognised institution.
• Minimum of 1 year previous customer service experience is a plus 
• Strong command of written and verbal English
• Ability to speak an indigenous Nigerian language is an added advantage.
• Friendly and welcoming manner with clients and other members of the customer service team
• Action-Oriented and should be able to follow up on feedback to ensure positive outcomes.
• Familiarity with customer relationship management (CRM) software programs
• Ability to explain complex concepts in a clear, simple manner to customers
• Excellent organizational and multitasking skills
• Ability to maintain a calm and polite manner in stressful situations
• Willingness to cooperate with customers and management to resolve any issues that may arise
• Passion for delivering amazing customer experience
• Good time management skills and an ability to thrive in a fast-paced environment.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: POS Support Associate

Location: Lekki, Lagos

Background
Over 1.7B people around the world do not have access to basic financial services. Kudi’s mission is to make financial services accessible and affordable to all Africans across the world. Today, we are digitizing cash payments for over 1million Nigerians with our Chatbot service and over 14,000 Agent points across the country.  

In just two years, we have grown and processed over $80m in monthly payments and more than 1Billion daily transactions in local currency. Our next target is to bank over 10 million Nigerians monthly over the next 12 months. In furtherance to this mission, we are seeking passionate, goal-oriented individuals to join our team. As our POS Support Associate, you will be responsible for improving, managing and monitoring POS distribution and maintenance, increasing productivity, increasing transactions, supporting all teams within the focus region and promote POS usage.

Job Description

• Point of Sale terminal are vital tools in our journey to making financial services accessible and affordable. At Kudi we strive to give our Agents an outstanding customer experience and that is where you come in - we are looking to hire a POS Support Associate to help us in giving our Agents that outstanding experience.
• As our POS Associate, you will be responsible for improving, managing and monitoring POS distribution and maintenance, increasing productivity, increasing transactions, supporting all teams within the focus region and promoting POS usage.

About the Role
You will be responsible for:

• Assisting in the sourcing, screening & interviewing candidates within his/her team, to ensure only strong candidates are on-boarded and engaged.
• Support the training of staff, super agents and agents to properly adopt product knowledge.
• Engaging staffs, partners, service providers and ensuring POS’ are in top shape
• Agent satisfaction (Issue resolution)
• Maintain inventory (POS)
• Culture alignment (within the team)
• Leadership development
• Agent performance monitoring and management
• Ensure acquired high-value agents in the region remain in business
• POS count vs Active (Redundancy)
• Managing the retrieval, distribution and repair of terminals
• Clear KPI definition for the state teams

About You

• A Bachelor's degree in business or any related discipline from an accredited university.
• 2+ years of hands-on experience in Sales Operations and or Agent Operations.
• Experience in managing a large number of people and multiple teams
• Proficiency with Microsoft Office Suite
• Proven track record of communication & analytical skills
• Great people skills and ability to communicate (negative & positive) feedback
• Good organizational skills, knowledgeable in goal-setting practices;
• Examples of data visualization abilities and understanding of support metrics
• Perception of basic business metrics and how support impacts those
• Problem-solving capabilities to create meaningful strategies to improve agent and team quality.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Backend Engineer

Location: Lekki, Lagos
Job Type: Full Time

Background

• Access to financial services is a prerequisite for economic development that benefits everyone. Our goal at Kudi is to provide a service that caters to the needs of everyone. Inclusion plays a significant role in advancement. We intend to be one of the forerunners by providing affordable, fast, and reliable cash payments for all Africans.
• Over 1.7B people around the world do not have access to basic financial services. Kudi’s mission is to make financial services accessible and affordable to all Africans across the world. Kudi started from Nigeria, a $300B cash payment market. We’re currently digitizing cash payments for over 1million Nigerians with our Chatbot and 14,000 agent points across the country.  
• In just two years, we have grown and currently process over $80m in monthly payments, more than ₦1Billion in daily transactions. Our goal is to bank over 10 million Nigerians in the next 12 months. In furtherance to this mission, we are seeking passionate, goal-oriented individuals to join our team.
• Kudi software engineers build solutions that will forever change the face of finance and banking in Africa by bringing affordable banking services to the doorstep of people across the continent. We’re looking for engineers that can bring fresh ideas and experience to the table from all areas of expertise including distributed system design, mobile development, systems architecture, networking,  security and more.
• As a backend engineer, you will be responsible for all levels of our vast technology stack from design to deployment; developing intelligent and resilient mission critical systems which handle tens of millions of dollars in transactions monthly. You will also be responsible for significant architectural decisions, guiding the rest of the team technically and using all of the tools at your disposal along with your initiative to get stuff done.

About the Position

• You will work across different technology stacks and languages (mainly with a focus on Java and NodeJS);
• You will have an end to end responsibility of many services from design to deployment;
• You will join a small, fast-paced team of engineers
• You will be a point of call for technical matters

About You

• Excellent programming skills
• At least 3 years experience developing in Java & NodeJS in the industry
• At least 3 years experience building and maintaining microservice architectures
• Experience working with containers
• Excellent problem-solving skills
• Strong System Architecture Design skills
• Knowledge of fundamental computing topics, e.g. networking, databases, concurrency, parallelism, locking, algorithms, data structures, performance monitoring, optimisation, etc
• Knowledge of modern software engineering practises, e.g DDD, TDD
• Ability to work autonomously and lead technically
• Ability to take initiative and get stuff done
• Great communication skills

Nice to Have:

• Knowledge of NodeJS
• Experience working in financial services
• Experience in python
• Strong communication skills verbal & oral
• Approachable easily approachable for other to discuss challenges with you

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Product Designer

Location: Lagos
Job Type: Full Time

Background

• Over 1.7B people around the world do not have access to basic financial services. Kudi’s mission is to make financial services accessible and affordable to all Africans across the world. Today, we are digitizing cash payments for over 1million Nigerians with our Chatbot service and over 60,000 Agent points across the country.
• In just three years, we have grown and processed over $80m in monthly payments and more than 1Billion daily transactions in local currency. Our next target is to bank over 10 million Nigerians monthly over the next 12 months. In furtherance to this mission, we are seeking passionate, goal-oriented individuals to join our team.
• Delivering the best experience and value to as many agent businesses as possible in so many ways is what our Design team is about. We use our deep understanding of agent's expectations to enrich the lives of millions of our users in Africa, by bringing the best apps, tools, and infrastructure to help agents start and run their business seamlessly every day and helping them provide financial services to people in their communities.

About the Role

• As a Product Designer, your number one job is to tackle user problems. You will work closely with product managers, engineers, and the data team, to iterate and build useful, usable, and delightful experiences that your team can launch.
• You'll engage across all stages of a project, using your skills in conceptualizing , prototyping, service design, information design, workshop facilitation, user research and preparing assets for engineers.

What you'll do:

• Own design problems end-to-end, from initial concept through shipping and beyond
• Work with product managers, business and engineers to define the long & short term strategy for our products
• Identify new product improvement opportunities.
• Ship, measure, and improve designs based on quantitative and qualitative feedback.
• Set design requirements based on information from internal teams and user research.
• Stay up to date on current industry trends and market conditions.
• Modify and revise existing designs to meet changing customer needs.
• Designing intuitive user interfaces across mobile and web platforms
• Developing and managing a robust design system and library of reusable components for mobile and web platform
• Present product design ideas to cross-functional teams and senior leadership.
• Obsess over the details
• Design systems to simplify, sophisticated experiences
• Sometimes work on very broadly defined, loose concepts, and sometimes on narrowly defined, tactical deliverables
• Brainstorm and iterate with your design colleagues to help raise the bar on the Kudi experience

Qualification & Skill

• Have experience in building mockups and interactive prototypes with Figma or similar design tools.
• Skilled in explaining your work, process, and decisions to cross-functional stakeholders and welcoming feedback to help you produce your best work.
• 3+ Years of experience designing and shipping digital product across platforms
• Are uncompromising service-minded towards our users and your colleagues, but able to set and achieve priorities that find the perfect balance between benefiting the project, the Design team, and all of Kudi
• Ability to collect and interpret both qualitative and quantitative feedback
• You care about details and are excited to keep pushing your work until is pixel-perfect
• Passion for design; not satisfied with the status quo and always thinking of ways to improve

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Partner-Agent Manager

Location: Lagos

Background
Over 1.7B people around the world do not have access to basic financial services. Kudi’s mission is to make financial services accessible and affordable to all Africans across the world. Today, we are digitizing cash payments for over 1million Nigerians with our Chatbot service and over 14,000 Agent points across the country. 

In just two years, we have grown and processed over $80m in monthly payments and more than 1Billion daily transactions in local currency. Our next target is to bank over 10 million Nigerians monthly over the next 12 months. In furtherance to this mission, we are seeking passionate, goal-oriented individuals to join our team. The Partner-Agent Manager’s responsibility is to improve the enlisting/onboarding process, increase productivity, increase the partner-agent count and manage all partner-agent related outcomes.

Job Description

• Kudi is looking to hire experienced and passionate operations professional as her Partner-Agent Manager who will be responsible for state operations, engagement/ monitoring, and retention at a consistently high level.
• As our Partner-Agent Manager, you will be charged with agent-partner related tasks, operational and performance activities which includes but not limited to monitoring agent-partners, their downlines, recruiting new partners, agent productivity/satisfaction within your focus Region.

About the Role
You will be responsible for

• Assisting in the sourcing, screening & interviewing candidates within their team, to ensure only strong candidates are on-boarded and engaged.
• Support the training of partner-agents to properly adopt product/process knowledge.
• Engaging staff, implementing and managing onboarding plans.
• Ensure Partner-Agent satisfaction (Issue resolution)
• Ensure Partner-Agents downline are branded
• Commission Policy documentation/implementation
• Culture alignment
• Promoting competition amongst the Partner-Agents
• Agent Performance monitoring and management
• Partner-Agent commission/incentive management
• Acquire agents in the responsible zone
• Agent count vs Active (Redundancy)
• POS count vs Active (Redundancy)
• Managing the retrieval of terminals and any other tools
• Coordination of terminal supply to Partner-Agents and their downlines.

About You

• 2+ years of hands-on experience in Sales Operations and or Agent Operations.
• Experience in managing a large number of people and teams;
• Proficiency with Microsoft Office Suite
• Proven track record of communication & analytical skills;
• Great people skills and ability to communicate (negative & positive) feedback;
• Good organizational skills, knowledgeable in goal-setting practices;
• Examples of data visualization abilities and understanding of support metrics;
• Perception of basic business metrics and how support impacts those;
• Problem-solving capabilities to create meaningful strategies to improve agent and team quality
• The Applicant must reside Lagos.

Interested and qualified candidates should:Click here to apply

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