Current Job Openings at Jumia Nigeria

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Jumia Group is a leading global incubator of start-ups. We started operating in Africa in 2012 and since then have launched multiple successful companies, such as Jumia, Jumia Market, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs, Jumia Car, Jumia Services. We are currently looking for talented people to join our team and embark on an exciting journey in the core of business development. We are recruiting to fill the position below:     Job Title: Product Quality Control Associate Location: Lagos Job Type: Full Time Objective

• The Product Quality Assurance Associate plays a pivotal role in the customer experience journey by ensuring our customers receive authentic and safe products that exceed their expectations
• You’ll be accountable for all product quality assurance activities, working with key stakeholders and engaging them to ensure higher standards of quality, improved customer perception, and reduced merchandise return levels.

Responsibilities

• Lead the customer complaint process by working with the appropriate functions in order to analyze the returned product/failure, formulate the response to the customer and work directly with that customer to resolve the issue.
• Ensure QC agents are not passing packages that customers have returned or rejected.
• End to end quality leadership responsibility, provide and enhance quality control processes, both internally and externally, to ensure quality requirements are met
• Analyse data insights across transactional customer satisfaction, QA performance, NPS detractors and support escalations
• Evaluate the acceptability of product quality testing and deciding next steps
• Manage the counterfeit battle (working with Production) and wrong item fulfillment (working with Vendor Support Centre)
• Set direction for our support strategy through building cross functional relationships both internally and externally
• Leverage findings from targeted analysis to contribute to the Continuous Improvement process
• Act as the technical and functional product expert to assigned business categories
• Develop and implement programs to establish, maintain, and deliver high product quality to Vendors and Customers

Professional Skills & Qualifications

• A minimum of 5 years' experience in quality inspections and quality management
• Experience in a customer facing quality role
• Experience in directly-related quality assurance/quality control functions, preferably in a manufacturing environment.
• Proven technical acumen demonstrated within a manufacturing, quality or consumer products environment
• Comfortable working in a dynamic, low-structure, constantly changing atmosphere and prioritizing work appropriately
• Proficiency in data analysis tools
• Familiarity with ISO quality systems and typical standard operating procedures.

Interested and qualified candidates should: Click here to apply for this position       Job Title: Senior PHP Developer Location: Lagos Job Type: Full Time Responsibilities

• Be part of an agile team that develops smart logistics solutions on a service oriented architecture using state-of-the-art technologies

In particular you will:

• Work closely with a multidisciplinary team (Backend developers, DevOps, QA engineers, Product Owners) oriented to continuous delivery
• Work across the entire product life cycle: concept, design, development, deployment, testing, release, support
• Write module, well-organized code.
• Construct and verify (unit test) software components to meet design specifications
• Take ownership for your code to be qualitatively high and you will support your colleagues in code reviews.
• Integration of user-facing elements developed by front-end developers
• Build efficient, testable, and reusable PHP modules
• Rapidly fix bugs and solve problems

Professional Skills & Qualifications

• Minimum 3 years experience in web development with Object Oriented Programming
• Excellent knowledge of PHP5 or other OOP language
• Proficient with MySQL or other leading RDBMS
• Experienced in web server-side and client-side technologies
• Working knowledge of MVC frameworks (Zend Framework, Yii, Symfony2 or similar)
• Clear understanding of the Internet Protocol Suite
• Experienced in Version Control technologies (GIT, SVN)
• Aware of Performance and Security topics on web development

Required Skills:

• Understanding fundamental design principles behind a scalable application
• User authentication and authorization between multiple systems, servers, and environments
• Familiarity with limitations of PHP as a platform and its workarounds
• Creating database schemas that represent and support business processes
• Excellent communication skills and being able to work independently or in a full team

Interested and qualified candidates should: Click here to apply for this position   We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

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