Current Job Openings at Kudi Nigeria

Kudi aims to make financial services accessible and affordable for all Africans and is particular about retaining her place as a significant player in the African fintech space. We have a well-established track record in payments, and our services have always met with excellent customer satisfaction. We are empowering agents to tackle financial inclusion while creating entrepreneurial opportunities.

We are recruiting to fill the positions below:

Job Title: Customer Success Associate

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Responsibilities
About the Position:

• Provide seamless/personalized customer experience to our customers.
• Engage and build customer loyalty by delivering above-and-beyond hospitality via email, phone and other digital communications and any other functions as may be assigned by the supervisor/team lead.
• Interface with internal stakeholders to ensure an effective resolution process for customers/stakeholders.
• Maintain updated knowledge of the organization's products, services, and customer service policies.
• Communicate effectively with stakeholders to help resolve issues with Kudi support tools.
• Document customer interactions when necessary, compiling documents and forwarding information to interested parties.
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
• Recommend new services/solutions or make suggestions for improvements by identifying relevant features and benefits.
• Establish and maintain good rapport with customers by using positive language and anticipating their needs.
• Learn our product to configure the platform to meet the needs of new users.
• Provide platform training and onboarding for new and existing users.
• Develop and maintain an ideal user/customer profile and collect User feedback.
• Interface with other internal teams in order to help agents resolve their issues.
• Escalate issues that cannot be resolved on first call resolution(FCR) to the backend and follow up on a resolution.

Requirements
About You:
The ideal candidate for this role should have:

• Strong command of written and verbal English.
• The ability to speak an indigenous Nigerian language is an added advantage.
• Minimum of a Bachelor’s Degree from a recognised institution.
• A minimum of  2 years of previous customer service experience is a plus.
• A friendly and welcoming manner with clients and other members of the customer service team.
• Action-Oriented and should be able to follow up on feedback to ensure positive outcomes.
• Familiarity with customer relationship management (CRM) software programs.
• Ability to explain complex concepts in a clear, simple manner to customers.
• Excellent organizational and multitasking skills.
• Ability to maintain a calm and polite manner in stressful situations.
• Willingness to cooperate with customers and management to resolve any issues that may arise.
• Passion for delivering an amazing customer experience.
• Good time management skills and an ability to thrive in a fast-paced environment.

Interested and qualified candidates should:
Click here to apply

Job Title: Quality Assurance Engineer

Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

• We’re seeking an experienced Quality Assurance Engineer.
• As a QA Engineer, you will be responsible for ensuring our services are thoroughly tested and ready to serve customers.
• You will work with technical leads to develop a deep understanding of the system architecture, help to conceptualise appropriate acceptance tests and automate them within our integration testing framework.
• You will be responsible for ensuring tests run smoothly and quickly and also ensuring that broken tests are rapidly directed to the responsible engineers for correction.
• The ideal candidate is an exceptionally organized, methodical professional with the experience necessary to take ownership of our integration testing needs.
• If you’re excited about this, join our team!

Responsibilities
About the Position:

• Ensure our services are thoroughly tested and ready to serve customers.
  Work with technical leads to develop a deep understanding of the system architecture.
• Help to conceptualise appropriate acceptance tests and automate them within our integration testing framework.
• Ensure tests run smoothly and quickly.
• Ensure that broken tests are rapidly directed to the responsible engineers for correction.

Requirements
About You:

• BSc or Higher, especially in Computer Science/Mathematics.
• 3+ years experience with Python.
• 3+ years of experience working with microservices/distributed systems.
• Prior testing experience, e.g. as a QA or Software Developer.
• Solid experience with Linux/GNU environments, e.g. bash, sed, etc.
• Solid experience with git.

Interested and qualified candidates should:
Click here to apply

Job Title: Customer Success Associate (Hausa Speaking)

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Description

• As the Customer Success Associate (Hausa speaking ), you will be the first contact our agents and users make with Kudi.
• You will be responsible for ensuring that our agents/users (especially from/in Northern Nigeria) have a seamless support experience over the phone, live chat and emails.
• This includes handling incoming issues and working with other teams to troubleshoot problems.
• You will also serve as a feedback channel to the company by relaying their concerns and problems to the relevant teams so that we can fix the gaps.

Responsibilities
About the Position:

• Operate as the lead point for any and all matters specific to customer accounts.
• Provide seamless/personalized customer experience to our Hausa Speaking customers.  
• Engage and build customer loyalty by delivering above-and-beyond hospitality via email, phone and other digital communications and any other functions as may be assigned by the supervisor/team lead.
• Interface with internal stakeholders to ensure an effective resolution process for Hausa speaking customers/stakeholders.
• Maintain updated knowledge of the organization's products, services, and customer service policies.
• Communicate effectively with stakeholders to help resolve issues with Kudi support tools.
• Document customer interactions when necessary, compiling documents and forwarding information to interested parties.
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
• Recommend new services/solutions or make suggestions for improvements by identifying relevant features and benefits.
• Establish and maintain good rapport with customers by using positive language and anticipating their needs.
• Learn our product to configure the platform to meet the needs of new users.
• Provide platform training and onboarding for new and existing users.
• Develop and maintain an ideal user/customer profile and collect User feedback.
• Interface with other internal teams in order to help agents resolve their issues.
• Escalate issues that cannot be resolved on first call resolution(FCR) to the backend and follow up on a resolution.

Requirements
About You:
The ideal candidate for this role should have:

• Strong command of written and verbal Hausa & English
• Minimum of a Bachelor's Degree from a recognised institution.
• Minimum of 1 year of previous customer service experience (to Hausa speaking customers) is a plus. 
• A friendly and welcoming manner with clients and other members of the customer service team.
• Action-Oriented and should be able to follow up on feedback to ensure positive outcomes.
• Familiarity with customer relationship management (CRM) software programs.
• Ability to explain complex concepts in a clear, simple manner to customers.
• Excellent organizational and multitasking skills.
• Ability to maintain a calm and polite manner in stressful situations.
• Willingness to cooperate with customers and management to resolve any issues that may arise.
• Passion for delivering an amazing customer experience.
• Good time management skills and an ability to thrive in a fast-paced environment.

Interested and qualified candidates should:
Click here to apply

Job Title: Frontend Engineer

Location: Lekki, Lagos
Employment Type: Full-time

Responsibilities
About the Position:

• You will work with React using Redux for State Management.
• You will be converting Figma designs to user interfaces.
• You will be responsible for web apps from development to deployment.
• You will join a small, fast-paced team of engineers.
• You will be a point of call for technical matters.

Requirements
About You:

• At least 5 years of experience developing Javascript applications.
• Excellent at creating cross-browser compatible and responsive user interfaces.
• Experience building and maintaining React applications with Redux for state management.
• Proficient in CSS preprocessors (LESS/SASS), CSS modules and BEM architecture.
• Understanding of component architecture and React patterns (like Higher Order Components (HOC), Hooks, render functions) 
• Can deliver efficient, easy-to-maintain and scalable Javascript and CSS code.
• Experience working with type checking solutions (like Flow or TypeScript).
• Knowledge of testing, web performance and optimisation.
• Can interpret Figma prototypes and deliver pixel-perfect design.
• Ability to work autonomously and lead technically.
• Ability to take initiative and get stuff done.
• Excellent attention to detail.
• Great communication skills.

Interested and qualified candidates should:
Click here to apply