Cummins Africa Jobs in Nigeria Technicians
Cummins Inc. - A global power leader, is a corporation of complementary
business units that design, manufacture, distribute and service diesel
and natural gas engines and related technologies, including fuel
systems, controls, air handling, filtration, emission solutions and
electrical power generation
systems. Headquartered in Columbus, Indiana,
(USA) Cummins currently employs approximately 48,000 people worldwide
and serves customers in approximately 190 countries and territories
through a network of approximately 600 company-owned and independent
distributor locations and approximately 6,800 dealer locations. Cummins
earned $1.48 billion on sales of $17.3 billion in 2013.
Cummins is recruiting to fill the vacant position below:
Job Title: Field Service Technician
Location: Lagos
Job Description
- Technical specialist and primary customer support contact to
diagnose and execute complex repairs to engine products at the
customer’s site.
- Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
- Applies the use of specialized tools and follows documented
procedures and policies to diagnose and complete complex repairs at
customer site.
- Performs preventative maintenance activities as per documented
schedules and standards on engines and related components in the field.
- Escalates unresolved issues to product specialists or supervisor.
- Coaches and develops technicians and/or apprentices and
transfers knowledge and experience to others; may provide work
direction; may review repair plans, parts lists, etc.
- Completes required documentation, such as service worksheets,
timesheets, warranty claims, quality documents via handwritten forms or
business system input screens.
- Identifies additional sales and service opportunities with customer.
- Completes training in line with skill and business requirements.
- Maintains service vehicle and tools for cleanliness and proper operation.
- Ensure adherence to all relevant Health Safety &
Environmental policies, procedures and legislation and reports any
issues / incidents to site management and to their supervisor.
Qualifications
Skills:
Skill Level A
Level II Technician plus:
- Ability to train Service Personnel to develop their diagnostic skills
- Able to identify opportunities for work process improvements and recommend appropriate action
- Able to develop and maintain productive working relationships
- Ability to prepare reports providing feedback on service interventions
- Able to understand and follow the Technical Support Request ((TSR) process
Skill Level B
Skill Level A plus:
- Ability to identify and resolve engine system failures relating to and impacted by component failure
- Ability to guide / coach other service technicians (including
non-Cummins technicians) through complex service interventions and
diagnostic issues
- Can resolve complex technical problems
Education, Licenses, Certifications:
- Apprentice Trained Engine Technician (Preferred)
- Vocational Diploma from relevant technical institution
- Locally valid driving permit
Experience:
- Significant field service work experience
- Expert level knowledge of and/or experience with engine products
- Customer service experience
- Experience providing technical advice and coaching to more junior technicians (preferred).
Job Title: Workshop Technician
Location: Lagos
Job Descriptions
- Completes troubleshooting, repairs and rebuilds on engine
products in a service workshop independently while coaching and
developing less experienced technicians
- Applies documented procedures and policies to perform diagnostics and complex repairs
- Performs preventative maintenance based on assessment of engine
- Completes required documentation, such as work completed
documents, time sheets, warranty claims and quality forms, via
handwritten or business system input screens
- Completes training in line with skill and business requirements
- Coaches and develops technicians and/or apprentices and
transfers knowledge and experience to others; may provide work
direction; may review repair plans, parts lists, etc
- Maintains work area and tools for cleanliness and proper operation
- Adheres to and ensures adherence of more junior technicians to
all relevant Health, Safety & Environmental policies, procedures and
legislation and reports any issues / incidents to their supervisor
Qualifications
Skills:
Skill Level A - Level II Technician plus:
- Ability to train Service Personnel to develop their diagnostic skills
- Able to identify opportunities for work process improvements and recommend appropriate action
- Able to develop and maintain productive working relationships
- Ability to prepare reports providing feedback on service interventions
Skill Level B - Skill Level A plus:
- Ability to identify and resolve engine system failures relating to and impacted by component failure
- Ability to guide / coach other service technicians through complex service interventions and diagnostic issues
- Can resolve complex technical problems
- Ability to identify and up sell further service and repair opportunities.
Education, Licenses, Certifications
- Apprentice Trained Engine Technician (Preferred)
- Vocational diploma from relevant technical institution
- Locally valid driving permit (Preferred)
Experience
- Advanced level knowledge of and/or experience with engine products
- Experience providing technical advice and coaching to more junior technicians (preferred)
How to Apply
Interested and qualified candidates should:
Click here to apply