Computer Systems Operation Analyst at the U.S. Embassy

The U.S. Mission to Nigeria comprises of the Embassy in Abuja, FCT, and the Consulate General in Lagos. U.S. Consulate General Lagos is the Mission’s representative to the Nigerian people in the southern region.

We are recruiting to fill the position below:

Job Title: Computer Systems Operation Analyst - Employees of Mission-All/or USEFMs, EFMs or MOHs

Announcement Number: Abuja-2023-112
Location: Abuja
Series/Grade: LE - 1810 9
Promotion Potential: LE-NA
Work Schedule: Full-time - 40 hours per week

Overview

• Hiring Path: Custom Announcement (not open to the public)
• Who May Apply/Clarification From the Agency:
  • For USEFM - FP-5/1  is 50,662.  Actual FP salary determined by Washington D.C.
  • Current Employees of the Mission - This includes U.S. Citizen Eligible Family Members (USEFMs); Eligible Family Members (EFMs); Declared Members of Household (MOHs), dependents of U.S. Personal Services Contract (USPSC) who are assigned under COM - All Agencies
• Security Clearance Required: Public Trust - Background Investigation
• Appointment Type: Permanent
• Appointment Type Details: Indefinite subject to successful completion of probationary period

Summary

• The work schedule for this position is: Full Time (40 number of hours per week)
• Start date: Candidate must be able to begin working within a reasonable period of time (6 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.
• Supervisory Position: No
• Relocation Expenses Reimbursed: No
• Travel Required: Not Required

Duties

• The incumbent reports directly to the Senior Computer Mgt. Specialist and indirectly to the ISO.
• Incumbent is specialized in applications support and is also tasked to administer all applications and LAN Core Server Systems.
• The incumbent provides direction and guidance to 4 ISC staff on general customer service operations and acts as team lead on assigned projects.
• Incumbent Performs systems Analysis for ISC, acts as a trainer, Application systems specialist, analyst, and systems administrator for OpenNet core servers, DIN Network and Database.

Qualifications and Evaluations
Education Requirements:

• Bachelor's Degree in the fields of Computer Science, Mathematics, Engineering, Information Systems, or Information Systems Management is required.
• N.B: NYSC Certificate or Exemption/Exclusion document is required.
• N.B: Please address this factor in your ERA application under Education.

Experience:

• Three (3) years of progressively responsible experience, primarily of a technical nature, at least one of which should have been as an analyst, database designer/manager, and/or programmer on complex computer systems is required.
• N.B: Please address this factor in your ERA application under Major Duties and Responsibilities.

Job Knowledge:

• Excellent knowledge of Microsoft IT industry standards and IT business practices is required. Technical knowledge of Advanced IT procedures in Medium to large-sized LAN operations is required.
• N.B: Please address this factor in your ERA application under Major Duties and Responsibilities.
• Incumbent is required to have thorough good working knowledge of the local Internet service providers (ISP) for fiber, Nigerian Communications Commission (NCC) and vendors processes.
• Works with local contractor Internet Service Provider, in the network administration / troubleshooting of the VPN or DIN network, to ensure the Mission is receiving quality internet bandwidth.

Evaluations:

• This may be tested. 
• N.B: Please specify your level of proficiency in the language listed.

Language:

• Fluent speaking/reading/writing of English is required.
• N.B: Please address this factor in your ERA application under Language.

Skills and Abilties

• Must posses strong ability to analyze IT problems, design, and troubleshoot all systems, including the complex LAN software and hardware systems is required.
• Typing/Keyboarding skills is required.
• N.B Please address this factor in your ERA application under Major Duties and Responsibilities.
• Excellent manual skills is required for repair of IT equipment.
• Complex numerical skills are required for the analysis of computer systems operations.
• Must be able to perform some heavy lifting of UPS units, computers, servers, printers, and peripheral equipment (up to 100 lbs.).

Equal Employment Opportunity (EEO): 

• The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

• All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info
Benefits

Agency Benefits:

• Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Abuja, Nigeria may receive a compensation package that may include health, separation, and other benefits.
• For EFMs, benefits should be discussed with the Human Resources Office.
• The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

• Hiring Preference Selection Process:  Applicants in the following hiring preference categories are extended a hiring preference in the order listed below.  Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

Hiring Preference Order:

• AEFM / USEFM who is a preference-eligible U.S. Veteran*
• AEFM / USEFM
• FS on LWOP and CS with reemployment rights **

* Important

• Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. 
• A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant.
• The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given.
• ** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.
• For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

Marketing Statement:

• We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Salary
USD 30,488 / Annum

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Instruction

• To apply for this position click the “APPLY TO THIS VACANCY” button at the top of the page. Click on the “Submit Application” button to complete your application process.  For more information on how to apply visit the Mission internet site.

Required Documents
To qualify based on education, you MUST submit the requested degree and / or transcripts as verification of educational requirement by the closing date of this announcement. Failure to provide requested information, or the information is insufficient to verify eligibility, may result in disqualification for this position.

All Applicants:

• Residency and/or Work Permit
• Degree (not transcript)
• NYSC Certificate/Exemption/Exclusion

Eligible Family Member Applicants:

• Copy of Sponsor's Orders/Assignment Notification (or equivalent)
• DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• SF-50 (if applicable)

Important Information

• Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.
• For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.
• Thank you for your application and your interest in working at the U.S. Mission in Abuja, Nigeria.

Application Deadline 9th November, 2023.