Community Manager at Salt House


Salt House is an independent civic organisation in Lagos - Nigeria promoting inclusive development through analytical research, dialogues and institutional services. 

We are recruiting to fill the position below:

 

Job Title: Community Manager

Location: Lagos
Job Type: Full time

Responsibilities

  • Develop and implement community engagement strategies to increase brand loyalty and drive community growth.
  • Manage and moderate online communities, including social media channels, forums, and online platforms.
  • Create and curate engaging content to promote community participation and drive user-generated content.
  • Collaborate with cross-functional teams, including marketing, customer support, and product development, to gather insights and address community needs.
  • Monitor and analyse community metrics and provide regular reports on community growth, engagement, and sentiment.
  • Interact with community members, respond to inquiries, comments, and feedback in a timely and professional manner.
  • Foster a positive and supportive community environment by encouraging meaningful discussions and resolving conflicts.
  • Stay up to date with industry trends and best practices in community management and incorporate them into community strategies.

Education and Experience

  • Bachelor's Degree in Marketing, Communications, or a related field (preferred).
  • Proven experience in community management.
  • Familiarity with relevant industry tools and platforms- Microsoft 365, Zoho, Mailchimp, Social Media Platforms etc.

Requirements / Skills:

  • Proven experience as a community manager or in a similar role.
  • Excellent written and verbal communication skills.
  • Creative thinking and the ability to develop innovative community engagement strategies.
  • Strong problem-solving skills and the ability to handle and resolve conflicts.
  • Attention to detail and the ability to manage multiple tasks and priorities.
  • Passion for the brand and the ability to convey its values and mission to the community.
  • Strong interpersonal skills and the ability to build and maintain relationships with community members.
  • In-depth knowledge of social media platforms, online forums, and community management tools.
  • Familiarity with analytics tools to track and measure community engagement.

 

How to Apply
Interested and qualified candidates should:
Click here to apply