Cobranet Limited Graduate recruitment, May 2015 ([email protected])
Cobranet
Limited was incorporated in 2003 and began its operations to provide
the Nigerian Market with a reliable Internet Service and meet the
requirements of the market, positioning itself as a leader in providing
Internet Solutions and as a provider of choice.
Job Title: Direct Sales Executives
Qualifications & Experience:
- BSc/HND in marketing (or related field) with minimum of 3 years relevant experience in a similar industry.
Job Title: Corporate Sales Executives/Engineers
Job Profile:
- Minimum of 5 years sales experience in an ISP company a MUST; skills in Corporate Sales an added advantage.
- BSc./BA degree or Us equivalent in related field from a recognized institution.
- Must be computer literate with excelleni knowledge in Microsoft
Office (particularly Excel, Word and PowerPoint) and in the use of
Intemet-based resources.
- Other personal traits: reliable, lolerant, determined, well
presented, business like, polite, well-mannered and be a team-player.
- Ability to develop and maintain a computerized customer and prospect database.
- Ability to prospect for new potential sales, respond to and follow up sales enquiries.
- Maintain and develop existing and new customers through planned
individual account support, and liaise with internal order-processing
staff.
- Flexibility is required and ability to work extended hours when required without upsetting domestic situation.
- Must have experience in the intemet connectivity environment and a technical overview or background.
- Excellent Communication skills, organizational skills,
self-motivation, results-oriented with a positive outlook, punctually,
ambitious, dear focus on high quality and business profit, mature,
credible, perceptive and articulate.
- Must be comfortable to contact and deal with all types of companies: small, medium and multi-national companies.
Job Title: Account Managers/Customer Relationship Officers
Specialization
Qualifications & Experience:
- BSc/HND in any related field or equivalent
- 3+ years' customer service experience dealing with the public,
preferably in a professional customer environment. Customer focused.
- Ability to maintain effective associate and customer relations
contributing to an environment conducive to high morale and
productivity.
- Ability to function in a multi task environment.
- 3+ years PC experience using electronic messaging systems, office
productivity software (such as word processing and Microsoft Outlook)
and Internet.
- Stays calm under stress.
- Tactful, courteous, and possess the ability to motivate others.
- Active listener, articulate, and adaptable.
- Ability to listen while accessing screens and information, speaking to customer while processing resolution.
Skills and Specifications
- Fluency in English; excellent oral communications kills, interpersonal skills and superb listening skills.
- Knowledge of sales and relationship building process; Prior experience in end to end sales process an advantage.
- Must meet strict deadlines
Duties and Responsibilities
- Provide optimum customer service as required to maintain and enhance
existing business, resulting in repeat business, and preventing
cancellations.
- Managing cfient relationships to build a reputation for excellent service.
- Develop and update dient related reports.
- Assist in making major business decisions.
- Identify and reports on continuing problems in an effort to minimize future negative customer impact.
- May proactively contact customers to detennine and resolve issues when required.
- Manage customer anivals to maximize relationship building opportunities.
- Run periodic customer satisfaction surveys.
- Improve the overall customer relationship, delivering reliable administrative support and customer service.
- Schedule and coolud status meetings with appropriate development resources and customers.
- Provide proper refund and compensation to customers on time.
- Maintain complete and accurate customer correspondence data.
- Assist sales team in business acquisitions, planning, retention and management
How to Apply
All CVs should be directed to
[email protected]