Client Services Officer at Tybitx Services International Limited

Tybitx Services International Limited is duly registered with the Nigerian Corporate Affairs Commission, possesses Department of Petroleum Resources (DPR) permits in the provision of Recruitment services/manpower supply & management and Training/manpower development for the oil and gas industries. Our aim is to support our clients to focus on their core business by taking on the search for employees that meet their strategic goals and aspirations.

We are recruiting to fill the position below:   Job Title: Client Services Officer Locations: Omoku, Sagamu, Adamawa, Jigawa, Zamfara, Sokoto, Taraba, Zaria, Kebbi, Taraba, Nasarawa States.

Job Description

• We are looking for a very smart, efficient and exciting Client Service Officer who can build positive and productive relationships with clients and also provide client support services in accurate and timely fashion.

Job Responsibilities

• Work in compliance with company policies and procedures.
• Utilise effective problem solving and time management skills in client service operations.
• Assist in risk assessment and mitigation activities.
• Develop process improvements to enhance service efficiency and effectiveness.
• Provide support in pension product development and enhancement activities.
• Provide assistance to less experienced staffs when needed.
• Analyse and resolve service issues promptly.
• Maintain high level of professionalism and competence in every client interaction.
• Make frequent client calls and visits to strengthen client relationships.
• Inform management about complex client issues and resolutions.
• Identify and develop new business opportunities with client contacts.
• Inform management about complex client issues and resolutions.
• Maintain client focused working environment for team.

Job Requirements

• Ability to manage relationships and expectations on various levels
• Excellent interpersonal skills (approachable, positive, motivated, go-getter attitude)
• Appreciation and an interest in providing exceptional customer service
• Ability to sell and cross sell
• Ability to multi task and prioritise
• Sound computing skills, including MS Word, Excel and Outlook
• Must be smart, bold and ability to initiate business conversation with clients and customers.
• Strictly for HND holders only
• Must be able to speak the local language of the location applying for.
• Ability to resolve issues and complaints.
• Previous experience in a customer service/administration role, preferably in either a call centre or office environment.
• Data entry and strong, accurate typing skills.
• Excellent communication skills, both verbal and written

Job Benefits

• Meal Allowance
• 13th month and Pension.
• Salary: Attractive.
• Leave and Travel Allowances
• Health Insurance

 

How to Apply Interested and qualified candidates should send their CV to: [email protected] using the "Job Title and Location" as the Subject Topic.

Kebbi State, Sokoto State, Zamfara State, Adamawa State, Jigawa State, Taraba State, Zaria