Case Management Officer at Save the Children

Save the Children is the leading independent organization for children in need, with programs in over 120 countries. We save children’s lives. We fight for their rights. We help them fulfil their potential. Save the Children is working in Nigeria because one in five children in Nigeria dies before their fifth birthday. About 40% of children miss out on school and have to work to survive while nearly 2 million children have lost one or both parents to an AIDS-related disease.

We are recruiting to fill the position below:

Job Title: Case Management Officer
Job Identification: 8384
Location: Yobe
Job type: Full Time

Role Purpose

• The Case Management Officer is responsible for ensuring that quality case management and psychosocial support services are provided to internally displaced persons, mostly children.
• They will have their capacities developed to provide these kinds of protection to children in a range of Save the Children’s emergency responses worldwide.
• The Case Management Officer will be expected to support sectoral assessment, project planning, and coordination.
• In most circumstances, the post holder will be expected to mentor and/or build the capacity of implementing partners in the field.

Scope

• Reports to: Case Management Coordinator
• Staff directly reporting to this post: None

Responsibilities

• Support the Case Management Coordinator to develop, implement, and monitor quarterly, monthly, and weekly activity plans to achieve expected results. This includes planning of activities, budgets, and procurement.
• Ensure the day-to-day implementation of the work plan activities and provide input into the development, ongoing management, and maintenance of the work plan.
• Compile concise quantitative and qualitative reports, case studies, and success stories on a monthly and quarterly basis and submit them to the Case Management Coordinator for documentation.
• In close collaboration with the Program Manager, manage project field activities, ensuring project objectives are being achieved and ensuring the efficiency and effectiveness of fieldwork.
• Work closely with the Program Manager to ensure that the project implementation strategy is clearly understood by the implementing teams and that project plans and strategies are adhered to during implementation.
• Provide technical support, capacity building, and on-the-job supervision to build the capacity of the respective Save the Children’s field staff and partner staff to effectively deliver the project.
• Support the Case Management Coordinator to conduct child protection assessments using SC assessment processes and tools and the Inter-agency Child Protection Assessment Resource Toolkit. Adapt the Assessment Tool as necessary.
• Coordinate with other SC thematic areas, the national/district Child Protection Working Group, and/or other external sector agencies, ensuring assessment findings are documented and that all assessments include a specific, disaggregated analysis of children’s needs.
• With support from the lead Case Management Coordinator and/or other senior programme staff, develop monthly and quarterly plans and costed plans, contributing towards an overall thematic programme plan.
• Initiate programming in the following areas as appropriate:
  • Support to the psychosocial (physical, social, emotional) well-being of children and their families.
  • Emergency family tracing interventions and alternative care options for unaccompanied and separated children, utilizing tools within the Inter-Agency Child Protection Information Management System.
  • Prevention and response to sexual exploitation and abuse (SEA) and gender-based violence (GBV) in project communities.
  • Prevention and response to the main risks for children’s exposure to physical harm.
  • Prevention and response to all forms of exploitation, including harmful child labour and child trafficking.
  • Support the integration of case management into CFS and PSS.
  • Support the integration of child protection into other SC emergencies core sectors on the field.
• With support from the Case Management Coordinator, supervise project implementation to ensure the timely delivery of project activities (for example, monitoring against individual performance management work plans).
• Ensure that the minimum standards of humanitarian relief are maintained in accordance with the Minimum Standards for Child Protection in Humanitarian Settings and the Sphere standards.
• Ensure appropriate child-friendly spaces' time schedules are tailored to the physical and mental needs of the children based on age group and gender.
• Coordinate monthly meetings including foster parent’s forum, CRC meetings, and child protection committee.
• With support from the lead Case Management Coordinator and/or other senior programme staff, prepare and review timely monthly reports submitted by partners.
• With support from the lead Child Protection Manager, identify project supplies specific to the programme needs and coordinate with the logistics team to put in place a sensible phased procurement plan.
• Work with the MEAL plan to ensure links to reporting requirements where possible, and refer the MEAL framework to build an evidence base for child protection programming interventions.
• With support from the CRM/Accountability Officer, put in place accountability activities for your project, ensuring that feedback from children and their families is considered in project design.
• Provide essential psychosocial first aid support to children and adults when needed.
• Ensure partner staff are supervised regularly to ensure activities are carried out in line with minimum standard guidelines.
• Ensure that children are followed up on and receive proper case management.
• Ensure that cases are prepared for case discussions/case management meetings.
• Ensure partner staff are well-supported to implement the entire project.
• In collaboration with the CP Coordinator, conduct trainings for the partner staff, ministry staff, and other stakeholders.
• Consistently maintain a referral pathway of project locations.
• Responsible for technical supervision and training of all caseworkers working with the UASC.
• Daily supervision of the child protection caseworkers.
• Ensure that caseworkers are trained on case management and use of the IA CPIMS forms.
• Ensure the quality of the registration forms.
• Make referrals of the registered children to the Ministry of Women and Social Development.
• Ensure that all activities under his/her supervision are conducted to comply with the obligations of the SC beneficiaries, staff, and other stakeholders under his/her jurisdiction, in accordance with the system of quality supervision, including the CPiE minimum standard and SPHERE standards.

Capacity Building:

• Provide capacity building to implementing partners that have less CPiE experience.
• Provide technical support/capacity building to caseworkers and project staff in the absence of the senior child protection adviser.

Representation, Advocacy, & Organisational Learning:

• Ensure that Save the Children's work is coordinated with the efforts of other agencies and Government, and support Interagency Coordination forums including the State Child Protection Sub Working Group, advocating for the specific needs of children. This may involve supporting the coordination of working groups and sub-working groups.
• With support from the Lead Child Protection Manager and/or other senior programme staff, assist in advocacy activities that target decision-makers in-country.
• In collaboration with the Humanitarian Technical Unit and Child Protection team, feed in learning, experiences, and evidence to relevant global advocacy objectives.
• Contribute to communications and media work as required.

General:

• Comply with Save the Children policies and practices with respect to child protection, code of conduct, health and safety, equal opportunities, and other relevant policies and procedures.
• Other ad hoc tasks as requested by the Line Manager.

Requirements
Essential Criteria:

• University degree or equivalent in Social Work, Social Science, Development Studies, or an equivalent combination of relevant training and experience.
• Fluent in English, and other languages of Northern Nigeria is an advantage.
• Computer literate.
• Between three and four years of work experience in Protection work, supervision, community mobilisation, and distributions, with a solid understanding of the current Nigeria Emergency context.
• Proven ability to supervise a CP project with a holistic approach and integration into child protection rights.

Desirable Criteria:

• High level of personal integrity, commitment, and professional responsibility.
• Excellent communication skills.
• Mature personality with life experience is an advantage.
• Able to be a self-starter and work in challenging contexts and fragile environments.
• Team player with strong leadership skills.

Skills and Behaviour (Our Values in Practice):
Accountability:

• Holds self accountable for making decisions, managing resources efficiently, achieving and role-modelling Save the Children values.
• Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance, and applying appropriate consequences when results are not achieved.

Ambition:

• Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their personal development, and encourages others to do the same.
• Widely shares their personal vision for Save the Children, engages and motivates others.
• Future-oriented, thinks strategically.

Collaboration:

• Actively listens to different perspectives and experiences of stakeholders.
• Actively participates in networks to access and contribute to good practice.
• Establishes and maintains clear communication and dialogue with disaster and conflict-affected people and other stakeholders.
• Establishes clear objectives with partners.

Creativity:

• Develops and encourages new and innovative solutions.
• Willing to take disciplined risks.

Integrity:

• Honest, encourages openness and transparency.
• Commitment to Save the Children's values.

Understanding Humanitarian Contexts and Application of Humanitarian Principles:

• Ensures that programme goals and activities uphold the principles of the key national and international humanitarian frameworks, codes, and commitments.
• Integrates beneficiary accountability principles into the approach.
• Participates in disaster coordination mechanisms and interagency cooperation mechanisms.

Leadership: Action; Thinking; Self; Inspiring; Developing Others:

• Demonstrates approachability and trust by listening carefully to others and valuing their contribution, making others feel comfortable by being open and honest about their thoughts and feelings.
• Effectively influences others by understanding their interests and showing how they will be met by their preferred solution.
• Gives constructive feedback to enhance capabilities and responsibilities to partners and others.
• Demonstrates self-development and management by taking responsibility for their development, and actively seeking feedback to better understand their strengths and weaknesses.
• Makes positive statements about work.

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline  19th August, 2024.