Case Management Assistant at The International Rescue Committee

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

We are recruiting to fill the position below:

Job Title: Case Management Assistant

Requisition ID: req19333
Location: Damaturu, Yobe
Sector: Women Protection & Empowerment
Employment Category: Regular
Employment Type: Full-Time
Open to Expatriates: No

 Job Overview / Summary

• The Case Worker will provide psychosocial support, basic case management support to survivors of gender-based violence through individual counseling follow-up support, referrals, and dissemination of information on available GBV services to encourage access to services. She/he will in collaboration with the Response Officer oversee the provision of psychosocial /group support, skills building, information sessions, and other recreational activities that promote social support networks and cohesion with women and girls at the women and girl’s centers/safe spaces.

Major Responsibilities

• Case closure (when appropriate)
• Conduct direct follow-up of GBV survivors through home visits and regular follow-up visits based on survivors’ wishes and consent.
• Ensure proper documentation of reported GBV incidences through the utilization of GBVIMS case intake, action, follow up and other case management forms appropriately.
• Provide physical accompaniment to survivors of GBV to access other services in accordance with their wishes, choices, and decisions.
• Follow GBV guiding principles of respect, confidentiality, and safety/security, and non-discrimination while providing services to women and girls.
• Monitor how the GBV referral pathway is working through making direct follow-ups with other organizations that are providing services to survivors.
• Provide direct support and care for adult and child survivors of gender-based violence, including counseling and basic case management. Case management services will include:
• Assessment of needs of clients
• Developing an action plan with clients
• Implementing the plan with clients
• Provide physical accompaniment to GBV survivors if requested to access medical and other services according to their wishes, choices, and decisions.
• Conduct direct and regular follow up of GBV survivors through home visits and based on survivors wishes and consent.

Psychosocial/Group Support/Safe Spaces:

• Conduct and help plan and organize psychosocial/ group support activities with women and adolescent girls to meet the emotional needs of survivors, build support networks among women/girls, and promote social integration of survivors and other vulnerable women.
• Ensure that vulnerable women and girls including GBV survivors are engaged in psychosocial activities of their choice that will support their healing and recovery.
• Work with women and girls in the community to identify their needs, interests, and priorities, and where possible, adapt activities according to these to ensure activities offered are culturally appropriate and meet the needs of women and girls.

Outreach and Community Mobilization:

• In collaboration with the WPE team, participate in meetings with community leadership structures when necessary, advocate for the needs of women and girls, and encourage their participation in GBV prevention and response activities in the communities.
• Identify and form women action groups in communities of intervention to ease prevention and response activities.
• In collaboration with the WPE Assistant Community Mobilizers, conduct awareness-raising activities on GBV and its health consequences, promoting available services to women and girls, and addressing the stigma preventing women and girls from accessing support and services with activities for the female-only groups.
• Identify and refer extremely vulnerable women and girls to access services and material support in accordance with their level of vulnerability and needs.
• Lead sessions to increase awareness on the consequences of GBV promote available services to women and girls and address stigma preventing access to services at the women centers.

Other Duties and Responsibilities:

• Adherence to the IRC code of conduct (IRC WAY) that ensures transparency, services, and accountability to beneficiaries and reports any abuse of beneficiaries by other IRC staff, including sexual exploitation and abuse in accordance with the IRC reporting procedures.
• Track and keep information and records of psychosocial activities taking place at the centers to strengthen monitoring of program achievements.
• Perform any other duties as required by the supervisor from time to time.
• Adherence to the IRC Security Policy.
• Maintain positive coordination and relationships with partner and other IRC sector staff.
• Support mentorship and training to IRC and other NGOs outreach workers/volunteers to improve their skills and capacity to support and refer survivors to services and adhere to guiding principles.
• Assess gaps in how the referral pathway is functioning through direct follow-ups with service providers and make suggestions for improvement to the supervisor.
• Ensure that GBV survivors, vulnerable women, and girls are assessed, registered, and distributed with dignity and/or household kits base on the WPE criteria.
• Ensure supplies/resources for counseling spaces, women's centers and other program activities are requested in a timely manner and are efficiently utilized.

Qualifications

• University Degree in Psychology, Sociology, Health or equivalent is a requirement.

Demonstrated Experience, Skills, and Competencies:

• Must have working experience in GBV case management for at least 1 year.
• Demonstrated commitment to women’s empowerment and protection through current/ previous volunteer work in women’s groups, girls clubs, or other relevant experience is an added advantage
• Ability to facilitate training and sessions, including group support activities with women and girls.
• The ability to keep records and write simple and basic reports of activities would be an added advantage.
• Ability to use GBVIMS in an excellent manner.
• The ability to maintain confidentiality and respect for clients always is essential.
• Positive and professional attitude, able to organize, maintain composure and prioritize work under pressure, work overtime when necessary and be able to coordinate multiple tasks, and maintain attention to detail.
• The ability to work as a member of a team is essential.
• Excellent listening and observation skills, including the ability to create trust, support, respect, and interact with survivors of all ages, backgrounds, and diversity.
• Counseling and training experience, including experience working with women and girls preferred.

Language Skills:

• English, Kanuri, Hausa, and or local dialects are spoken in the location.

Key Working Relationships:

• Position Reports to:  Case Management Officer
• Position directly supervises: None.
• Indirect Reporting: Program Manager

Other Internal and/or external contacts:

• Internal: this includes other protection sectors that manage protection-related cases including child protection and the PRoL sector.
• External:  Partners operating in the same location as WPE and who will be referring GBV related cases for support and line ministries who have the same mandate of working with survivors of GBV, WGSS beneficiaries.

How to Apply
Interested and qualified candidates should:
Click here to apply

Note

• The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. 
• These are Integrity, Service, and Accountability. 
• In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.