Career Opportunities at MTN Nigeria, October 2018

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MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition. We are recruiting to fill the vacant position below:     Job Title: Fraud System Analyst (Supervisory) Location: Nigeria Job Description

• To monitor telecommunications services and electronic interaction for any misuse as defined by NCC and MTN policy.
• Provide advice and recommendations on information systems strategy, policy management, security and service delivery
• Develop tests to challenge existing fraud processes and make recommendations for change.
• Identify unknown fraud, conduct behavioural patterning analysis and provide feedback on control development and improvement.
• Log all fraud queries and resolutions into the fraud management logbook promptly.
• Identify and document requirements, conduct business and technical studies, design, develop, integrate and implement information systems business solutions.
• Oversee and coordinate all technical activities, and ensure all transaction and administrative documentation is recorded and available for business use
• Perform analytical needs for fraud operations.
• Recommend additional tools and methods that could be deployed in combating fraud.
• Develop, integrate and implement solutions to identify, quantify and report all identified revenue leakages due to fraudulent activities and information system breaches and glitches.
• Following up with Revenue assurance and fraud Management system vendors to maintain the operation of the RA&Fraud system
• Monitoring and analysing alarms generated by the fraud management system 24 hours a day and 7days a week.
• Client engagement by reviewing URS (User Requirement Specification) with business owners (Customers) to identify, document and assess technical and fraud risks to integrated products software, hardware, Projects and data.
• Collect and present appropriate evidence according to documented incident handling procedures to enable fraud prevention and detection.
• Provide input and feedback into fraud management reports.
• Carry out intelligence and trending analysis on key indicators and performance that have impact on losses through fraud and prepare and present materials on findings.
• Develop policies, processes and procedures to identify, control and mitigate all possible risk and security breaches.
• Provide advice on information systems strategy, policy, management, security and service delivery
• Investigate and resolve subscriber fraud incidents promptly in conformance to documented policies.
• Ad hoc task and assist with internal investigations conducted by both Subscriber Fraud unit team and as well as Forensic unit in Business Risk Management.
• Engage/participate in development and monitoring of product life cycle to maximize the efficiency, effectiveness and overall quality of products.
• Contact customers regarding suspicious activity on their accounts.
• Ensure value creation when engaging with Customer.
• Assisting with the rollout of the fraud tools.
• Contributing to the review of fraud risk assessments, scenario analysis and new product or change initiative assessments.
• Detecting fraud, act upon and initiate preventive measures and verify that fraud claim investigations are completed on time and in accordance with set policies and procedures in order to protect the integrity and to fight corruption.
• Coordinate with stakeholders to evaluate the current systems and applied processes in order to identify any potential risk, to re-engineer certain controls in order to reduce risk of unauthorized request patterns.
• Reporting and provide analyses to support decision making and track market performance.
• Performing continual review and update on defined processes of Revenue Assurance and Fraud controls so as to accomplish all objectives in an effective, timely and efficient manner.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
• Leading ad hoc project work to implement new systems, work processes, technologies and drive adoption of new initiatives.
• Providing Auditors (Internal and External) with required data analysis and complies with the audit report recommendations.

Job Condition  

• Normal MTNN working conditions
• May be required to work extended hours
• Open plan office

Requirements, Experience & Training Education:

• First  degree in any related discipline
• Fluent in English

Experience:

• Minimum of 3 years’ experience in an area of specialisation; with experience working with others
• Experience working in a medium  organization
• Experience in  Fraud Operational
• Analytical/policy experience
• Detailed investigation experience
• Risk evaluation and control implementation work experience

Training:

• Current trends in fraud detection
• Fraud Management

Minimum qualification

• BA, BSc, HND or BEd

    Job Title: Analyst, Data & Device Propositions (Supervisory) Location: Lagos Job Type: Permanent Job Description    

• Support in execution of the Data & Devices strategy and promotions that profitably satisfy various customer segment’s needs and aspirations and overall vision of MTN to become the leading ICT solution provider.
• Provide impute in the development of marketing plan that plays a role in effective data and device propositions, launch and quality adoption within the segment. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Monitor project and ensure they are delivered to budget and on time.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service
• Develop work implementation plan, ensuring it is in alignment with the business strategy of the segment.
• Develop and execute strategy to drive smartphone and data penetration within existing customer base and acquire new data customers
• Design, develop, document, implement and measure a clear, well defined Data propositions Strategy (building on services roadmap per brand segment).
• Work with Segment Managers, Business Intelligence and Customer Value Management (CVM) teams to analyse customer needs and aspirations and draw relevant insights for the development of  compelling Data and Device propositions across segments
• Ensure successful launch of Data/ Device propositions, with an oversight of go-to-market activities
• Position MTN’s Data and Device propositions as best-in-class and best –in-market;  bring MTN Data/Device propositions to the forefront of available distribution channels to increase overall sales volumes
• Drive uptake of Data in each of the outlined segments and design strategies to ensure high ARPU contribution from data across segments
• Provide input into business cases for proposed data/device propositions
• Create Data/Device proposition requirements documents to facilitate implementation, including market requirement documents, descriptions, cases, storyboards and data flow diagrams
• Maintain a strong understanding of the marketplace and current and evolving opportunities for mobile operators and other industries with regard to Data/ Devices.
• Work with Brand Managers, Product Managers, CVM, Business Intelligence, Research, Sales, Technical teams and Customer Relations to ensure service levels, product experience and user experience match agreed specifications.
• Track revenue growth for  Data products.
• Evaluate viability of identified partnering opportunities for complementary third-party products to broaden company’s Data product portfolio.
• For the more technical data products, collaborate closely with technical design and implementation teams to communicate promotional frameworks, understand the impact that these requirements have on the architecture and design of the product, and adjust requirements as appropriate to optimize return on investment.
• Oversee the design, development and implementation of business/operational tools and processes related to data propositions.
• Serve MTNN’s customers and provide solutions to improve the customer experience.
• Support the manager in driving an increase in MTNN’ Net Promoter Score
• Manage relationship with all the internal/ external stakeholders and ensure customer centric culture across the organization internal and external customers to transform the MTNN’s revenue.
• Actively collaborate with Branding and Communications team to execute communication strategy for Data/Device propositions in terms of Adverts, promotions and events
• Provide all the stakeholders with relevant information for proper and timely evaluation of projects and plan.
• Continuously seek self-professional development to sharpen skills and capability in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’ VB and values.

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours.

Experience & Training Education:

• Fluent in English language
• First degree in a relevant discipline such as Marketing, Economics, Engineering or a related field
• Demonstrable experience in delivering a wide range of propositions.
• Industry certification(s) and/or post-graduate/professional qualification(s) in a related field (an added advantage).

Experience:

• 3 - 7 years of experience in Telecoms product/proposition development, testing and launch
• Minimum of 2 years’ experience  in Telecom’s product/ proposition development, testing and launch
• At least 2 years’ experience in mobile device and or proposition support
• At least 2 years’ experience in Project Management
• At least a years’ experience in Telecoms marketing strategy development and execution
• A good understanding of IS systems, mobile telecommunication networks and mobile applications
• A good understanding of mobile devices ecosystem.

Training:

• Brand management
• Project management
• Media and Events planning.

Minimum qualification:

• BA, BEd, BSc or HND.

    Job Title: Advisor - Learning Development (Supervisory) Location: Lagos Job Description

• Responsible for providing academic and career advice to MTNN staff pursuing or planning to pursue academic or professional programs through the Accredited Learning Scheme
• Responsible for developing, coordinating and managing the marketing, intake, eligibility and enrolment procedures and systems for Education Programmes.
• Create awareness of learning programs and develop promotion materials e.g. fliers, posters, brochures, newspaper notices, etc. to communicate information about the Accredited Learning Scheme to MTNN staff.
• Register employees for education programmes and develop, maintain, and update staff related records on the Accredited Learning Scheme.
• Provide appropriate information and advice to MTN HR (Learning and Development) on how to work in concert with Resource Development Institute (RDI) and other providers to ensure the Accredited Learning Scheme achieves the aim of developing highly skilled and effective staff.
• Establish and maintain necessary forms and documentation for the education programmes and oversee the facilitation and implementation of programme verification process.
• Develop and document standards (accreditation standards, program delivery) for all education programmes and ensure compliance.
• Identify and document participant tracking methods and MTNN accountability requirements.
• Develop periodic reports and statistics on learning related activities in the organization and participants’ progress
• Liaise with RDI and other providers on MTNN students related matters as required and provide feedback to employees on programme related issues, as well as counsel MTNN staff on learning schemes.
• Manage and evaluate vendors and consultants as they relate to continuing education services.
• Provide appropriate information and advice to MTNN staff wishing to pursue a programme and / or those already on the scheme. (Information such as late registration, assignment submission, withdrawals, etc.).
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values

Job condition:

• Standard MTNN working conditions.
• Open plan office.
• Local travel.

Experience & Training Education:

• First degree in any related discipline.
• Fluent in English.

Experience:

• 3 - 7 years of experience in an area of specialisation; with experience with working with others.
• Experience working in a medium organization.

Minimum Qualification

• BA, B.Ed, B.Sc or HND

    How To Apply Interested and qualified candidates should: Click here to apply   Application Deadline 10th October, 2018.

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