Career Opportunities at BO Logistics Limited

BO Logistics Limited is an innovation-driven Logistics Company that leverages the internet to provide an unlimited pool of haulage vehicles/trucks to cargo owners all over Nigeria to ship their goods to and from any city in Nigeria. Our services includes procurememt services, shipping services and express delivery and we are committed to relentlessly exceed customers expectations through our innovative technology solutions for logistics.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ajah, Lagos

Responsibilities

• Ensures exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders.
• Takes opportunities for add-on sales to customer.
• Assists in the resolution of customer complaints, returns and exchanges.
• Responds to and directs where necessary, customer inquiries related to copy and technology services.
• Provides coverage and assistance in all areas of the store where business needs require and as associate training supports.
• Answers telephones and qualifies and directs customers as required.
• Follows all correct cash register operations, as well as maintaining SKU integrity when entering services into the register.
• Maintains loss prevention and privacy standards by completing appropriate paperwork when presented with refunds or exchanges for data products. Accepts proper forms of prescribed tender.
• Properly secures company funds and physical inventory at all cash stations. Ensures accuracy of customer orders by spot checking throughout processing.
• Completes and balances all daily cash register paperwork and obtains verification.
• Follows proper customer order procedures including special and pre-paid orders, ensuring order forms are completed and priced correctly. Stocks and maintains front-end racks/shelves and merchandise areas as assigned.
• Monitors stock levels of front end paper, supplies, register rolls, shopping bags, etc.
• Accountable for signing in/out and logging in/out of own till when required. Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist.
• Maintains general cleanliness of all workstations, lunchroom and washrooms as assigned, according to company standards.
• Identifies and communicates suggestions for improvements in all areas of business.
• Checks all sources of communication for information (white boards, bulletin boards, portal, etc).

Requirements

• Bachelor's degree with 1 - 7 years work experience.
• Previous work experience is a plus
• Ability to resolve customer concerns in a diplomatic manner.
• Ability to engage customers in a friendly and professional manner.
• Capacity to communicate with customers effectively using a variety of mediums.
• Ability to plan, organize and prioritize efficiently to effectively serve our customers.
• Ability to work effectively with ongoing distractions is necessary.
• Can engage appropriately and work as part of a team.
• Capacity to work independently and seek out assistance as required

Job Title: Logistic Manager

Location: Ajah, Lagos
Employment Type: Full-time

Responsibilities

• Plan, manage and evaluate logistics operations liaising with internal stakeholders, suppliers, logistics providers, transportation companies and customers
• Create and implement best practice logistics principles, policies and processes across the organisation to improve operational and financial performance Deliver solutions to logistics problems while maintaining high levels of quality and service within budgetary requirements
• Monitor quality, quantity, delivery times, and transport costs
• Negotiate rates and contracts with transportation and logistics providers
• Recommend optimal transport modes, routes or frequency
• Select carriers/suppliers and monitor service against performance criteria
• Ensure carrier compliance with company policies or procedures for product transit or delivery
• Resolve problems concerning transportation, logistics systems, imports or exports or customer issues
• Review impact of logistics changes, such as routing, shipping modes, product volumes or carriers and report results to others
• Assess and make recommendations for logistics processes in potential new facilities or plants and advise of cost implications and efficiency
• Support continuous improvement initiatives and identify inefficiencies and cost optimisation opportunities
• Ensure the integrity of inventory accuracy and manage stock movements with the help of direct reports
• Identify and resolve any inventory discrepancies and ensure inventory and system records are in agreement
• Keep track of slow moving and obsolete stock
• Identify savings by removing waste or unnecessary steps in the logistics process  Interpret trends and analyse and review data. Provide meaningful logistics data to others in the organisation to aid customer service and cost improvements

Requirements

• Interested candidates should possess a degree with 2-7 years work experience.
• Prior experience of working in logistics/supply chain/transportation function within the automotive or manufacturing environment with a comprehensive knowledge of logistics processes and procedures
• Expert knowledge of technical regulations related to logistics such as import/export and customs regulations, including security requirements to include certification in dangerous goods handling and aviation security
• Proven management skills with the ability to optimise team performance and development
• Highly skilled communicator with the ability to form and maintain good relationships internally and externally
• Strong interpersonal, negotiation and influencing skills
• Proven analytical, problem solving and organisational skills
• Strong planning skills with the ability to handle multiple projects through to completion and to manage competing priorities
• Project management skills
• High degree of knowledge and understanding of a variety of manufacturing and automotive processes and components and of supply chain management
• Strong IT systems knowledge and skills including knowledge and understanding of specialist systems such as Enterprise Resource Planning (ERP), Bill of Material (BOM) and customer data systems
• Advanced Excel user
• Ability to analyse and manipulate technical and complex data and provide meaningful information

Job Title: HR Executive

Location: Ajah, Lagos
Employment Type: Full-time

Responsibilities

• Responsible for overall quality system in HR department
• Understanding and executing staffing requisition, requirements and issues from all departments
• Draft and update of documents such as job descriptions, employee handbook, performance appraisal, forms, SOP, policies and other HR related documents.
• Sourcing candidates via recruitment agencies and job online advertisement
• Screening the candidates by resume shortlisting, phone interview and personal interviews with coordination with the concerned departments & background verification of the shortlisted candidates
• Issuing Letter of Offer/Intent/Employment to the selected candidate
• Maintain employees’ leaves, medical and attendance record. Keeping track of employees’ attendance / absenteeism and report to Operations Manager.
• Review, update and maintain proper filing such as employees’ medical insurance policies
• Conduct orientation program and briefing to new employee
• Setting up / Update / Forward email addresses for new employees and resigned employees.
• Attending / Understanding employee’s grievances in their work engagement level and implement corrective measures for them
• Conduct exit interviews to identify reasons for employee’s termination
• Planning of company events or activities on occasions by management’s approval
• Organising training sessions or trainings for employees ensuring they are fully equipped to be able to perform their duties.

Requirements

• Bachelor's degree in Human Resource or related field
• At least 1 year working experience in the HR field.
• Computer literate particularly with Microsoft Outlook, Microsoft Excel, Microsoft Word & Microsoft Power Point.
• Strong organizational skills with excellent attention to details, willingness to develop & learn new skills.
• Good writing, analytical and problem-solving skills.
• Able to work under pressure and efficiently.
• Ability to communicate effectively & professionally
• Ability to operate standard office equipment, including but not limited to, computers, telephone systems, typewriters, calculators, copiers and facsimile machines.
• Ability to follow oral and written instructions.
• Positive & pro-active attitude towards work
• Ability to work independently and as part of a team.
• Ability to speak good English. Local dialects are a bonus.
• Discretion, confidentiality and professionalism at all times.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Application Deadline 18th February, 2021.