Career Openings at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the positions below:

Job Title: Coordinator - Release Management, Information Technology  

Job Identification: 1044
Location: Ikoyi, Lagos
Job Schedule: Full time
Reports To: Manager Testing Services
Division: Information Technology
Job Category: MTN Level 2

Description

• Coordinate and manage the process of planning, building, testing and deploying MTNN IS hardware, application and software and version control and storage of software and releases.
• Keep a record of releases per Service or System and maintain a list.
• Ensure release management process governs the provision of standard architecture for all new and changed applications. DEV, UAT, PROD, DR
• Coordinate, convenes, and facilitates Release Management meetings and maintains a schedule of approved and tentative releases.
• Verify the completeness and timeliness of Release information entered into the system and follows up on non-compliant release to the process.
• Coordinate and monitor the effective deployment of MTNN IS patch management process to guide against viral attack and escalate all recorded patch policy breaches by Infrastructure or Managed Service Partner team.
• Refine processes that identify, control, maintain and verify all changes and releases in controlled environments.
• Identify improvement areas in the project delivery cycle and implement lessons learned following project closure.
• Utilization of applicable checklist, mapping release type to project delivery type and ensuring predefined release criteria for identified delivery type.
• Risk evaluation and mitigation for all releases, converting all pre-identified risk to Problem tickets should they remain open by planned deployment date.
• Ensure adherence to and alignment with change management process as a CAB member providing adequate input for planned unapproved releases.
• Partake in MTNN IT Vendor & partner Evaluation processes, jointly with Vendor Management.  
• Participate in post-implementation reviews for all products and services, maintaining an updated tracker for all identified issues while ensuring prompt resolution within agreed SLAs.
• Produce ad hoc resource usage reports and analysis.
• Create monthly, quarterly release schedule calendars and ensure compliance to proposed go-live dates.
• Evaluate, prioritize multiple clients’ needs internal and external of the business.
• Provision of post-production Early Life Support program for all class A applications and services with adequate operations handover ceremonies to ensure proper handshake between delivery and operations
• Management of the IT release and deployment pipeline by implementing new-age code deployment practices and governance processes across DEV, SIT, UAT, PRE PROD and PROD environments, adequately tracking build and release versions through the source code management platform.
• Application of agile transition structures and processes for all IT Agile deliveries.
• Develop and evolve release and deployment management processes to align with DevOps practices and guidelines.
• Maintenance and management of the DML.
• Ensure service and infrastructure CI decommissioning as output of IT release management phase.
• Timely publishing of case study articles in the KMDB.
• Keep abreast of business process changes and communicate these to all stakeholders
• Engage teams for improvement areas and follow-up with implementation of improvements to improve service and process performance
• Service Improvement initiative to senior management and the business
• Be an active and visible advocate of Release and Service improvement management.
• Manage measurement systems to track adoption, utilization, and proficiency of IT Releases.
• Create and enable reinforcement mechanisms and celebrations of success.
• Evaluate, prioritize multiple clients’ needs internal and external of the business.
• Work with communication, training, HR, and OD specialists in the formulation of particular plans and activities to support project implementation
• Work with project teams to integrate Release management activities into the overall project and demand management plan.
• Keep abreast of business process changes and communicate these to all stakeholders

Requirements
Education:

• First Degree in Computer Science or an IT equivalent Degree
• Practitioner Certificate in ITIL – IT Service Transition or equivalent certification

Experience:

• 3-7 years’ experience in area of specialisation with experience working with people
• Min 1-year Release and deployment Management Experience
• Experience IT Service Support and Delivery Experience
• Experience in a medium organisation
• Project management Experience
• Experience working with a range of service providers
• Understanding of service delivery and service support environments.

Interested and qualified candidates should:
Click here to apply

Job Title: Engineer, Broadband System Planning & Network

Job Identification: 1042
Location: Ikoyi, Lagos, South West Region, Nigeria
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager Broadband Systems Planning
Division: Network

Mission

• To assist in the design, planning and optimization of MTNN’s Packet Core/ Mobile Broadband platforms, towards achieving a cost-effective and optimal network design for the timely deployment of quality products and services in line with the business strategic objectives.

Description

• Meet with vendors on new market releases and technology upgrade patch to ensure quick deployment of new and innovative products/services
• Define the optimal network topology for the Packet Core/ Mobile Broadband platforms (e.g. SGSN, GGSN, MME, SGw, PGw, W@P Gw, Radius Servers, DNS Servers, Data Optimization Nodes etc.) for the deployment of Data/Multimedia solutions and services to give MTNN competitive advantage.
• Execute prompt provisioning of network capacity for all the Packet Core/ Mobile Broadband network elements, features and protocols.
• Design and ensure the dimensioning of Packet Core/ Mobile Broadband Network as well as new products and services to support marketing product.
• Plan, design and seek management’s approval for the implementation of future Data and Multimedia Solutions.
• Support the planning and designing of network architecture to optimally serve the growth of Packet Core/ Mobile Broadband Network in terms of traffic, subscribers and value-added service capacity.
• Carry out feasibility studies for new products and produce a technical report to assist management make business decisions.
• Conduct analysis of network model outputs and traffic patterns to evaluate model and proffer solution if necessary within the Packet Core/ Mobile Broadband environment.
• Design and plan the evolution of Data/Multimedia Solutions, such as Mobile Data, WAP, GPRS, Gy, Gx, Wifi, Wimax and other Third Party applications and services.
• Produce Functional and Technical Specification documents for new products and services. 
• Participate in cross functional meetings with key stakeholders involved in the development and deployment of new Value Added Services in order to define best solutions for new products and services.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.  
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values. 

Requirements
Education:

• First Degree in Electrical / Electronics Engineering, Computer Engineering, Computer science, or related field
• Fluent in English.

Experience:

• 3 - 7 years’ experience in an area of specialisation; with experience working with others
• Experience working in a medium  organization 
• Experience with GSM, EDGE, WCDMA, HSDPA, HSPA, LTENetworks, Offload Technologies etc
• Technical experience in planning, design and working with GGSN, SGSN, W@P Gw, PCRF, Evolved Packet CoreMMSC and other DATA platforms
• Experience in products and services development and a good understanding of Mobile data services & roadmaps
• Knowledge of signaling systems C7, MAP, SMPP, WAP, XML, HTTP, Diameter, GTP, etc.
• Experience with Statistics models and trending using Analytic/Modeling tools
• Basic knowledge of  the Online & Offline Charging Networks and Packet Core Network Platforms.

Interested and qualified candidates should:
Click here to apply

Job Title: Advisor - OD and Performance Commercial, Human Resources

Job Identification: 1019
Location: Ikoyi, Lagos
Job Schedule: Full-time
Reports To: Manager HR Business Partnering
Division: Human Resources

Description

• Identify opportunities for improvement in human resources services.
• Liaise with HR Centres of Excellence to develop solutions to identified client needs.
• Facilitate the compliance with employee Performance Management cycle.
• Provide implementation support for Attraction and Recruitment activities
• Facilitate confirmation process for new staff on probation.
• Facilitate Career Management implementation within the assigned Region.
• Assist to drive Group Culture Audit and other Surveys participation within assigned Regions.
• Assist to implement Departmental/Regional Recognition programmes as well as driving participation in the use of the Kudos platform.
• Coordinate assigned Exit Activities for exiting staff.
• Liaise with Line Managers of assigned Region and Manager, Business Partnering to develop and implement organizational structure and design as and when required e.g. Job Profiles, etc.
• Liaise with Employee Relations Advisor to coordinate Regional Employee Council Meeting – identify pertinent employee and work place issues and report outcomes.
• Coordinate Staff Engagement Meetings for assigned Regions e.g. Village Meetings, TGIF, Team Building etc.
• Ensure new staff are properly boarded and inducted into the organization
• Assist to ensure that all Conflicts within assigned Regions are resolved within stipulated time -Coordination of staff Disciplinary matters and grievances.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.  
• Foster active collaboration and relationships with employees across all levels and regions in line with MTN’s VB and values. 

About the Team
The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs. Key roles that the Human Resources team performs:

• Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
• Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
• Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
• Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
• Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.

Education

• First Degree in any related discipline 
• Fluent in English.

Experience:

• 3 - 7 years of experience in an area of specialisation; with experience with working with others
• Experience working in a medium organization 
• Industrial Relations
• Employee Relations
• HR Administration
• Recruitment
• Employee engagement 
• Experience in Telecommunication industry would be an advantage.

Interested and qualified candidates should:
Click here to apply

Application Deadline  11:59 PM; 8th November, 2021.