Career Openings at Landmark University

Landmark University is a private University approved by the Federal Government of Nigeria, established by World Mission Agency, which is an arm of the Living Faith Church Worldwide. As an apex educational institution, it is focused on teaching, learning, research, and community service by promoting a lasting culture of excellence for the advancement of humanity. The campus is IT - driven, which empowers every focused academic towards achieving a fulfilled career experience.

We are recruiting to fill the position below:

Job Title: Guest House Receptionist

Location: Kwara
Department: Registry
Required Referees: 3

Job Description

• The Receptionist is someone who performs various administrative tasks, including answering telephones and giving information to the public and customers.
• Receptionists are often the first employee that the public, client or customer has contact with. More broadly, the Receptionist is responsible for the following:
• Greets and welcomes guests as soon as they arrive at the reception;
• Smartly provides information concerning the Guest House to guests;
• Direct visitors to the appropriate persons and/or locations (lodging, Conference Hall, Restaurant, etc.);
• Answers, screens and forwards incoming phone calls;
• Ensures reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures);
• Provides basic and accurate information in-person and via phone/email; · Receives, sorts and distributes daily mail/deliveries;
• Maintains office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges);
• Orders front office supplies and keep inventory of stock.

Specializations Required

• Possession of relevant tertiary qualifications (minimum OND / NCE) in any of the following disciplines: Languages, Mass Communication, Business Management, Public Administration, Secretariat Studies, or any other related field (OND or NCE or their equivalent preferred).
• Interest candidate must possess a minimum of two (2) years' experience in a customer relation role and front desk.
• Experience within the tertiary education domain is an added advantage.

Other Important Information:

• Team player who can work under limited supervision and capable of self-direction;
• Ability to maintain positive working relationships and confidentiality;
• Highly organized with excellent attention to details and demonstrates strong written and verbal communication and interpersonal skills; 
• Ability to align wholly with the Vision of the University and abide by her Core Values and ethos as contained in the staff handbook and conditions of service;
• Interested applicants must enjoy good physical health, mental health, and must not be more than 30 years old at the time of application.

Interested and qualified candidates should:Click here to apply

Job Title: Guest House Manager

Location: Kwara
Department: Registry
Required Referees: 3

Job Description
More broadly, the Guest House Manager is responsible for the following:

• Ensuring and providing flawless, upscale, professional and high class guest service experiences;
• Directly oversees all culinary activities;
• Analyzing customer feedbacks and providing strategic direction to continuously improve overall rating;
• Responding to guests needs and anticipating their unstated ones;
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in; 
• Coordinate luggage collection and storage;
• Oversee check-in and check-out procedures, including reservations and financial transactions;
• Promptly address guests' requests, like in-room dining
• Actively listen to and resolve complaints; 
• Ensure special guests, like disabled, elderly, children and VIPs, receive personalized services;

Specializations Required

• Fulltime 5years Prerequisite Experience + 3years Experience in Senior Management.
• Possession of relevant tertiary qualifications in any of the following disciplines: BSc or HND holder in Hospitality Management, Hotel and Catering, Tourism, or any other relevant field. Any additional degree is an added advantage.

Other Important Information:

• Proven work experience as a Guest Relations Manager, Hotel Manager or similar role;
• Understanding of all guest house & hotel management best practices and relevant laws;
• Hands-on experience with Hotel Management software (PMS); 
• Proficiency in English; knowledge of other languages is a plus;
• Customer service drive without standing communication and active listening skills; 
• Excellent problem-solving and multitasking skills;
• Leadership skills along with the ability to motivate a team into high performance;
• Ability to work flexible hours;
• Strong sense of ownership, responsibility and a professional presentation. Ability to work towards meeting lifelines prioritize tasks and achieve results promptly; · Highly organized with excellent attention to details and demonstrates strong written and verbal communication and interpersonal skills;

Interested and qualified candidates should:Click here to apply

Job Title: Client Service Officer

Location: Kwara
Department: Registry
Required Referees: 3

Job Description

• The Client Services Officer is an integral and a vital part of the goal of Landmark University Development Ventures and candidates for this position must be prepared to work in a dynamic and fast-paced professional environment. More broadly, the Client Service Officer is responsible for the following:
• Vast knowledgeability of the string of services offered by the Guest House; · Markets and promotes the Landmark University Guest House and its numerous services to corporate bodies, organized groups and individual;
• Observes, analyses and offer recommendations to management on current market trends of the Guest House, with emphasis on its strengths, weaknesses, opportunities and threats;
• Takes client's orders and processes for booking and eventual lodging; · Gives weekly report of activities; · Maintains mandatory account documentation in good order.

Specializations Required

• Interest candidate must possess a minimum of two (2) years' experience in Customer Service Relations, Private Banking, Broker/Dealer or related field.
• Experience within the tertiary education domain is an added advantage.
• Possession of relevant Bachelor's degree / HND in Marketing, Business Administration, Finance, Economics and / or related field. Any additional degree is an added advantage.

Other Important Information:

• Proven ability to be Customer-Focused: Consistently delivering high-quality service;
• Ability to meet and overshoot targets; 
• Strong relationship management skills;
• Excellent advisory skills to make appropriate recommendations based on client needs and provide advice;
• Sales & Service Orientation: Ability to sell the organization's products/services, where applicable, and provide clients with a high level of service;
• Ability to efficiently identify client needs and determine how to address them (i.e. whether to resolve them directly or escalate them to another individual/group) · Knowledge of products/services offered by the organization.
• Conflict management skills to resolve issues that may arise.

Interested and qualified candidates should:Click here to apply

Job Title: Guest House Cook

Location: Kwara
Department: Registry
Required Referees: 3

Job Description
Cooks prepare, season, and cook a wide range of foods. Working under the Supervision of the Guest House Manager, shall be responsible for the following:

• Ensure the freshness of food and ingredients;
• Picks food orders from clients; Cook varieties of continental and intercontinental dishes.
• Weigh, measure, and mix ingredients according to recipes;
• Arrange, garnish, and sometimes serve food;
• Clean work areas, equipment, utensils, and dishes.

Specializations Required

• Candidates should possess: Pass in 5 subjects in WASC/GCE/SSCE/NECO with 5 credits, including English Language and other professional training certificate.
• With at least 5 years of experience.

Interested and qualified candidates should:Click here to apply

Job Title: Guest House Steward

Location: Kwara
Department: Registry
Required Referees: 3

Job Description

• A Steward assists in keeping Cafeteria, Guest House, or lounge clean and sanitary, assists in cleaning dishes and tends to customers needs.
• The Steward may also perform basic administrative tasks, such as answering phones, taking reservations, and giving out basic information.
• Consistently offer professional, friendly and engaging service;
• Assist Food & Beverage Servers in all aspects of the dining experience;
• Assist guests regarding menu items in an informative and helpful way; Ensure the proper set up of all side stations in the outlet; Have knowledge of beverage lists and promotions;
• Follow outlet policies, procedures and service standards;
• Follow all safety and sanitation policies when handling food and beverage;
• Ensure cleaning schedule is adhered to and to the required standard;
• Make sure all areas of the bars and restaurants are clean, including side boards;
• Assist with transporting of stock from Department Store Rooms;
• Transport used linen to and from Housekeeping/Laundry for use in Food & Beverage service areas.

Requirements

• Candidates should possess: Pass in 5 subjects in WASC/GCE/SSCE/NECO with 5 credits, including English Language with at least 2 years of cognate experience in a similar environment.

Interested and qualified candidates should:Click here to apply

Application Deadline 1st March, 2021