Call Centre Agent at Hazon Holdings


Hazon Holdings is a growing and leading diversified business with headquarters in Africa. We specialize in raising standards through our synergy of varied business units.

We are recruiting to fill the position below:

 

 

Job Title: Call Centre Agent

Location: Gbagada, Lagos
Employment Type: Full-time

Job Brief

  • We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
  • The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise

Requirements and Skills

  • Interested candidates should possess an OND only with 0-1 year experience
  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

Salary
N50,000 - N60,000 / Month.

 

 

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

 

Application Deadline 1st August, 2023.