Call Centre Agent at FiberOne Broadband (FOB) Limited

FiberOne Broadband (FOB) is all about Innovation, Quality & Integrity - whether it’s our people, our products or our services. Combined with drive for customer satisfaction, it’s what’s driven our phenomenal success. We started the business of ICT over 17 years ago with the sole aim of being the most reliable and highly proficient ICT solution provider in Nigeria. There’s no doubt our industry is saturated - we’re the first to admit that. But the edge we have over others can be seen in our provision of affordable and reliable connectivity service to both corporate and retail customers.

We are recruiting to fill the position below:

Job Title: Call Centre Agent
Location: Lekki, Ajah Axis, Lagos
Employment Type: Contract

Description

Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation.

Responsibilities
They often have the following responsibilities:

Take customer calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
Collaborate with other call center professionals to improve customer service
Help to train new employees and inform them about the company’s customer management policies
Call clients and customers to inform them about the company’s new products, services and policies
Guide callers through troubleshooting, navigating the company site or using the products or services

Requirements