Application Support Officer Job at Integrated Software Services Limited

Integrated Software Services Limited is a software development and information technology consulting company providing information technology services, solutions and products to business enterprises in Africa. At Integrated Software Services Limited, we are committed to helping our customers stay well ahead of their competitors. Also, Customer satisfaction is critical to our success. As such, we are committed to providing flexible, low-cost solutions to our customers that will help make their businesses run more smoothly and profitably. We are recruiting to fill the position below:

Job Title: Application Support Officer Location: Lagos Key Objectives

• Software setup for new and existing clients on customer sites
• Assist the product team with developing system documentation as required
• Assist the product team with developing training materials as required
• Must be able to work alone or as part of a team.
• A desire to succeed and see an issue through to resolution.
• Manage the progress of a reported issue and provide resolution to the client.
• Communicate a feature request to the Product Manager.
• Troubleshooting and multi-tasking skills
• Providing support to all clients remotely, via telephone or email, as well as onsite
• Escalate prioritized issues to Product Manager based on SLAs
• Good general IT abilities
• Database knowledge is desirable
• Conduct web-based and on-site software support, by request
• Assist clients with software testing along with roll out and go-live activities such as data capturing
• Must be ready to travel.
• Undertake user training on all aspects of the software
• Recommend process improvements for clients to ensure they maximize the benefits of our solutions
• Deliver projects following the Implementation Plans under the direction of  Project/Product Manager
• Communicate with clients appropriately and manages client expectations to ensure that the client implementation is a success
• Stay up to date with software changes
• Provide advice and guidance to customers on system usage
• Recommend and improve working methods for the client to ensure that the software is being fully utilized

Requirements Experience Required:

• Previous experience in accounting software consultancy / training / implementation role
• A basic knowledge of accounting and financial processes

Ability to Demonstrate the Following:

• Able to manage time efficiently and effectively
• Work in both self-managing and team environments
• Able to research and own an issue to resolution
• Customer focused with a commitment to delivering a quality service
• Commitment to delivering and maintaining high standards
• Excellent communication skills with an ability to build rapport at all levels of an organization

Qualification:

• BSc/HND in Accounting/Computer Science

How To Apply Interested and qualified candidates should send their CV's with Job Title to: [email protected]