After-sales Manager at Lontor Nigeria

LONTOR is a reliable brand that has been committed to providing high-quality, energy-efficient, convenient lighting and emergency household electrical products for the Nigerian consumer. With good quality and beautiful design, LONTOR today is welcomed by Nigeria market.

We are recruiting to fill the position of:

Job Title: After-sales Manager

Location: Lagos

Job Responsibilities

Train, motivate, and lead after sales teams to achieve set objectives and targets
Maintain contact with clients to obtain customer feedback regarding product/service quality
Assist clients in resolving issues and complaints concerning purchased products or services
Build and establish good work relationship with clients to facilitate increased patronage and revenue
Develop and optimize support and service processes, tools, and systems
Conduct price and contract negotiations with clients to establish contract details and attain profit margin
Oversee all post-sales services provided to clients to ensure customer satisfaction
Maintain an up-to-date knowledge of job operations by conducting research and participating in educational programs
Provide periodic reports to management on all after sales activities
Ensure compliance with all general and company policies when carrying out job duties.
Monitor contract details to notify clients of pending expiration and help process renewal
Organize promotional and marketing campaigns to create awareness and product publicity
Supervise the operations of after sales teams to ensure set targets are met
Develop and implement strategies effective for ensuring a satisfied clientele and increased returns
Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance
Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards