Collections Officer CV Sample

Objective

Results-driven Collections Officer with 5+ years of experience in managing and optimizing debt recovery processes. Skilled in analyzing financial data, negotiating payment arrangements, and maintaining positive client relationships. Seeking a challenging position in a reputable organization to utilize my expertise in collections and contribute to the company's financial success.

Education

Bachelor of Science in Accounting - University of Lagos, Nigeria (2010)

Professional Certification in Debt Collection - Nigerian Institute of Credit Administration (2012)

Professional Experience

Collections Officer - ABC Collections Agency, Lagos, Nigeria (2015-present)

• Manage a portfolio of 500+ delinquent accounts, consistently meeting or exceeding monthly collection targets.
• Analyze financial statements and credit reports to assess customers' ability to pay and determine appropriate collection strategies.
• Negotiate payment arrangements and settlements with debtors, ensuring compliance with company policies and legal regulations.
• Implement effective skip tracing techniques to locate debtors and their assets, maximizing recovery rates.
• Maintain accurate and up-to-date records of all collection activities, including phone calls, emails, and correspondence.
• Collaborate with legal counsel to initiate legal actions when necessary, ensuring adherence to legal procedures and timelines.
• Provide regular reports and updates to management on collection performance, trends, and potential risks.

Collections Assistant - XYZ Financial Services, Lagos, Nigeria (2012-2015)

• Assisted Collections Officers in managing a high-volume portfolio of delinquent accounts.
• Conducted thorough investigations to verify debtors' contact information and employment details.
• Initiated collection calls and negotiated payment arrangements with debtors, maintaining professionalism and empathy.
• Prepared and sent collection letters and notices to debtors, ensuring compliance with regulatory requirements.
• Updated and maintained accurate records of all collection activities in the company's database.
• Assisted in the preparation of monthly collection reports and analysis for management review.

Skills

• Strong knowledge of debt collection laws, regulations, and best practices.
• Excellent negotiation and communication skills, both verbal and written.
• Proficient in using collection software and CRM systems.
• Ability to analyze financial data and make informed decisions.
• Detail-oriented with strong organizational and time management skills.
• Proven ability to work effectively in a fast-paced and target-driven environment.

References

Available upon request.