Application Support Engineer CV Sample

Objective

Highly skilled Application Support Engineer with 5+ years of experience in providing technical support and troubleshooting for various software applications. Adept at analyzing and resolving complex issues, collaborating with cross-functional teams, and ensuring optimal performance of applications. Seeking a challenging position in a dynamic organization where I can utilize my skills and contribute to the success of the team.

Education

Bachelor of Science in Computer Science, University of Lagos, Lagos, Nigeria (2010-2014)

Master of Science in Information Technology, University of Lagos, Lagos, Nigeria (2015-2017)

Professional Experience

Application Support Engineer, XYZ Company, Lagos, Nigeria (2017-Present)

• Provide technical support and troubleshooting for a wide range of software applications, ensuring timely resolution of issues and minimizing downtime.
• Collaborate with cross-functional teams, including developers, testers, and project managers, to identify and resolve complex application issues.
• Conduct root cause analysis to identify underlying problems and implement preventive measures to enhance application performance and stability.
• Create and maintain documentation, including user guides and knowledge base articles, to facilitate efficient issue resolution and knowledge sharing.
• Participate in the testing and deployment of new software releases, ensuring smooth transition and minimal disruption to end-users.
• Train end-users on application functionality and best practices, promoting user adoption and satisfaction.

Technical Support Specialist, ABC Company, Lagos, Nigeria (2014-2017)

• Provided technical support and troubleshooting for software applications, hardware devices, and network connectivity issues.
• Assisted in the installation, configuration, and maintenance of software applications and hardware devices.
• Collaborated with cross-functional teams to resolve escalated technical issues and ensure customer satisfaction.
• Documented and tracked customer issues using a ticketing system, ensuring accurate and timely resolution.
• Assisted in the development and delivery of training materials for end-users.

Skills

• Technical Support and Troubleshooting
• Application Performance Optimization
• Root Cause Analysis
• Documentation and Knowledge Management
• Collaboration and Teamwork
• Training and User Support

Certifications

Microsoft Certified Solutions Expert (MCSE)

References

Available upon request