Customer Support Executive Duties & Responsibilities

The role and function of a Customer Support Executive includes the following duties and responsibilities:

Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.

Note that this is not an exhaustive list of Customer Support Executive duties and responsibilities. Job functions for specific Customer Support Executive roles may vary, depending on the industry and type of employer.

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