Customer Service Coordinator job description

Customer Service Coordinator Duties and Responsibilities

Customer Service Coordinator job description should contain a variety of functions and roles including:

Managing a team of customer service employees.
Maintaining compliance with policies and procedures.
Offering excellent customer service.
Displaying extensive product knowledge.
Handling customer complaints brought to your attention.
Conducting regular training sessions with the team.
Motivating the team to perform at their best.
Overseeing the work of every employee in your team.
Promoting the vision of the organization.
Conducting quality assurance surveys with customers and reporting findings to the staff.

Customer Service Coordinator Requirements / Skills / Qualifications

Customer Service Coordinator job description should include these common skills and qualifications:

National Diploma in Administration or similar.
Minimum of 2 years’ experience.
Computer literate.
Management skills.
Excellent interpersonal and communication skills.

As a hiring manager, recruiting an ideal Customer Service Coordinator starts with crafting a good job description. Use this Customer Service Coordinator job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Customer Service Coordinator may also reference it in preparation for the interview.