The following common skills and qualifications are required of a Contact Centre Agent:
Note that this is not an exhaustive list of Contact Centre Agent skill, qualifications and experience. Job requirements for specific Contact Centre Agent roles may vary, depending on the industry and type of employer.
Call Center Representative job description
Customer Service Manager job description
Call Center Manager job description
Telemarketing Executive job description
Customer Service Officer job description
Customer Service Supervisor job description
Customer Support Executive job description
Call Center Executive job description
Customer Support Manager job description
Bilingual Customer Service Representative job description
Customer Service Coordinator job description
Field Service Representative job description
Front Desk Representative job description
Client Service Executive job description
Client Services Manager job description
Call Center Customer Service Representative job description
Customer Support Representative job description
Customer Service Executive job description