Job Vacancies at YES Kitchen and Catering Services Ltd, Lagos

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YES Kitchen and Catering Services Ltd. is recruiting for both their Festac and Ketu areas in Lagos. Job Title:  Bakery Associate Location: Festac and Ketu Job Type:  Full-time Job Description  Do you enjoy preparing and baking cookies, bread and cakes using proven ingredients and recipes? Does working in a professional kitchen excite you? Do you have a passion for delivering an extraordinary customer service experience while working in a fast paced and friendly environment? If the thought of helping people make healthy choices in one of the fastest growing companies is up your alley – then we need YOU to join our winning team at YES Kitchen and Catering Services! Who are we? Well, we aspire to push the boundaries of the food industry, maintain the strictest quality standards in the industry, and have an unshakeable commitment to bettering the lives of our staff and customers. We are looking for people who are passionate – about great food, and about the communities they live in – and who want to bring their passion into the workplace and make a difference. Responsibilities:

• • Assist and help in the preparation and production of products by company specifications and instructions in the time frame
• • Treat and process raw materials and ingredients (flour, oil, sugar, yeast, water, etc)
• • Prepare different dough and mixtures according to production recipes under Head baker supervision
• • Fill and maintain presentation stock
• • Stock products
• • Help in the bakery or customer service when required.
• • Receive deliveries and verify that the delivered goods match weight and shapes mentions in the catalogue
• • Assist and help in inventory taking
• • Manage spoilage, turnovers and inventory of stocks and goods
• • Clean, maintain machinery and equipment used in bakery.

Requirements and Skills:

• • Ability to work independently
• • Ability to communicate verbally, and understand and follow written and verbal instructions
• • Technical skills in preparation and handling of all kind of bakery products
• • Ability to handle weight up to 15 kg
• • Able to break down and reassemble equipment as needed for cleaning and maintenance purposes
• • Ability to use larger ovens, production guides, forms for bakery products, proof boxes, bakery scale and hot cases

Education and Experience:

• Prior experience working in a bakery

Job Title: Sales Associate Location: Festac and Ketu Job Type: Full-time Job Description Do you enjoy working in an environment filled with baked delicious cookies, bread and cakes made from proven ingredients and recipes? Does working in a professional kitchen excite you? Do you have a passion for delivering an extraordinary customer service experience while working in a fast paced and friendly environment? If the thought of helping people make healthy choices in one of the fastest growing companies is up your alley – then we need YOU to join our winning team at YES Kitchen and Catering Services! Who are we? Well, we aspire to push the boundaries of the food industry, maintain the strictest quality standards in the industry, and have an unshakeable commitment to bettering the lives of our staff and customers. We are looking for people who are passionate – about great food, and about the communities they live in – and who want to bring their passion into the workplace and make a difference. What will you be doing? As a sales associate you play a vital role on the store floor and have a significant effect on a consumer's shopping experience. Serving customers is the key responsibility of the associate. They may also advise customers, assist in locating requested goods, provide information on products, and stack and display merchandise. Compensation is performance based, the more you sell the more you earn! Responsibilities:

• • Answering customer questions
• • Conducting in store promotion
• • Notifying customers of sales and special offers
• • Placing orders for products
• • Stocking shelves
• • Product arrangement according to company policy
• • Checking of expiration date of items to avoid loss to the company
• • Cleanliness of assigned duty area

Requirements and Skills:

• • Teamwork and flexibility
• • Stress management and politeness
• • Being resilient and approachable
• • Communication and arithmetic
• • Being responsible and attentive
• • Being self motivated and confident
• • Being discrete and meticulous
• • Following orders and resolving customer problems
• • Following health and safety guidelines
• • Working and standing for long hours
• • Dressing and acting professionally

Education and Experience:

• Prior experience in sales welcome but not necessary

Job Title:  Sales Supervisor Locations: Festac and Ketu Job Type: Full-time Job Description Do you enjoy working in an environment filled with baked delicious cookies, bread and cakes made from proven ingredients and recipes? Does working in a professional kitchen excite you? Do you have a passion for delivering an extraordinary customer service experience while working in a fast paced and friendly environment? If the thought of helping people make healthy choices in one of the fastest growing companies is up your alley – then we need YOU to join our winning team at YES Kitchen and Catering Services! Who are we? Well, we aspire to push the boundaries of the food industry, maintain the strictest quality standards in the industry, and have an unshakeable commitment to bettering the lives of our staff and customers. We are looking for people who are passionate – about great food, and about the communities they live in – and who want to bring their passion into the workplace and make a difference. What will you doing? The Sales Supervisor's job is to deliver strong product availability and stock management in order to achieve sales to budget; to control sales processes in order to achieve margin; to lead the sales team and ensure the customer service standards and company procedures are adhered to. As a primary contact for YES Kitchen customers, the Supervisor is heavily involved in and provides friendly, courteous, and helpful customer service on a daily basis. Responsibilities: Operations

• • To encourage the team to maximise sales through excellent and impeccable customer service
• • To ensure the team achieves its departmental targets and objectives
• • Carry out duty management shifts as required
• • Organise rotas for the department and store where necessary using appropriate I.T systems
• • Customer Service Standards
• • Know and demonstrate by example the customer service standards
• • Lead and coach the team in their ability to effectively deliver the company's service standards
• • Effectively deal with customer issues in store and the sales when duty managing

People, Training & Development

• • Facilitate/assist in training the team; utilise relevant manuals/tool kit trainings as necessary
• • Motivate the team to achieve departmental objectives
• • Effectively communicate goals and objectives to the team
• • Attend/complete trainings as necessary
• • Where required, complete /assist in carrying out performance reviews for the team
• • Merchandising & Stock Management
• • Ensure department displays are well-maintained: replenished, faced up and stock rotated in line with company guidelines
• • Ensure departmental ordering is completed and stock volumes managed appropriately
• • Monitor regularly, and minimise, wastage
• • Departmental stock takes: ensure periodic stock takes are completed and recorded according to company procedures
• • Store stock takes: assist in overseeing periodic stock takes for the whole store as required; this may require working additional hours from time to time

Systems & Procedures

• • Follow correct opening and closing procedures
• • Follow correct procedures for receiving and checking deliveries and ensure paperwork is processed in line with company policy
• • Ensure the team operates the till systems competently and accepts correctly cash/cards/vouchers in line with cash handling policies and procedures
• • Ensure due diligence checks are completed according to company procedures: price checks (periodically) and date code checks
• • Follow accident reporting procedures

Business Development

• • To revise and implement the sales strategies plans.
• • To generate sales opportunities by identifying appropriate business targets

Requirements and Skills:

• • Managerial skills in Business and People
• o Planning
• o Reviewing
• o Motivating
• o Coaching
• o Performance Management
• • Interpersonal and Communication Skills
• • Problem Solving and Team Building Skills
• • Ability to follow and enforcer company procedure

Education and Experience:

• Prior experience in sales
• BSc in Business Admin, Marketing or related fields

How to Apply If interested, please send your CVs to [email protected]

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