Senior Accountability Specialist Job at Save the Children International, Abuja
Save the Children International is a 'dual mandate' organisation and as
such equal priority will be given to both humanitarian and development
work. This is the only way we will be able to ensure that some of the
fundamental rights that we believe children have, such as survival,
safety and constant
access to protection and education can be
guaranteed. As part of a commitment to work with children through
humanitarian interventions Save the Children will support programmes in
both sudden onset and chronic emergency situations.
Save the Children International is recruiting to fill the position below:
Job Title: Senior Accountability Specialist
Location: Abuja, Nigeria
Job Description
- Technical lead for development and management of accountability structures and systems across the country program.
- The role is responsible for ensuring fully embedded practical
and effective mechanisms for accountability to children within the
country programme, via capacity building, championing and supporting
Implementation.
Key Areas of Accountability
Set up of Accountability Structures:
- Facilitate accountability assessments and implementation planning
- Ensure accountability features in, and is resourced in, all new proposals
- Provide technical support for Child Participation processes throughout the program cycle
- Maintain overview of/coordinate the implementation of the
accountability work plan by Accountability Focal points and other Save
the Children and partner staff, and monitor effectiveness of the
mechanisms set up.
- Capacity building of Program/Project team and partners on concept, use, role and management of CRM
- Support field staff to set up and manage accountability mechanisms.
- Support partner organizations in setting up accountability mechanisms
Management of Central Complaints Response Mechanism:
- Establishment and smooth functioning of the central Complaint Response Mechanism (CRM)
- Periodic supervision of all CRM personnel to ensure complaints
are logged in a professional and timely manner and beneficiaries are
communicated with the in a dignified manner regarding their
complaints/feedback
- Support MEAL Coordinators/Accountability focal points conduct quarterly survey for Complaints Satisfaction Assessment
- Maintain confidentiality in case of serious complaint lodged through CRM and share with proper channel.
- Provide CRM Report on a monthly basis to Head of MEAL for dissemination to SMT.
- Coordination with field office MEAL teams, program teams and partner staffs for raising awareness on CRM
- Manage toll free number and other means of CRM and ensure all
CRMs (hotline, complain box, hoarding board) are functional at State,
LGA and community levels
- Manage Complaints and Response Mechanism Central Database;
aggregate complaints/feedbacks from field level databases into the
central complaints database.
Design and Monitor Information Sharing Platforms/Product Dissemination:
- Develop and monitor implementation of the CO information Sharing plan
- Support identifications and development of appropriate information sharing products and systems for projects/field offices
- Create & update organizational profile that includes information on all project in the country program.
Coordination with Program Team on CRM:
- Provide timely reminder to the concerned program staffs for the
completion of actions agreed in the action plan tracker related to CRM
- Support Program Team and Verification and Investigation
Committee for verification of complaints registered & Ensure the
timely resolution of the complaints & completion of CRM database.
- Support MEAL Coordinator/Officer for field verification of all project related output monitoring data.
- Ensure that Program Staff handle complaints as per CRM Design specifications and are sharing the information with team members
- Facilitating in holding the team and partners accountable to deliver on their responsibilities regarding CRM
Skills & Experience
- At least a Post Graduate Degree in related field and10 years of professional experience.
- Previous experience with other local and international NGOs
- Very good listening and facilitation skills - capable of
managing and facilitating group discussions with programme participants,
children, parents/caregivers, local officials, partners and all levels
of staff
- Ability to work in partnership with government and other NGO’s staff
- Ability to mobilise people - to develop and maintain
relationships with staff and communities to ensure their participation
in Save the Children’s ways of working
- Knowledge and experience of child safeguarding policies and procedures
- Fluency in English and Hausa, spoken and written.
- Advanced computer literacy (MS Office applications, web-based
applications and advanced statistical package utilization e.g
SPSS,STATA-12,DHIS etc)
- Good interpersonal skills and influencing skills
- Ability to work within a team setting
- Independence, adaptability and flexibility
- Experience in or understanding of programme accountability principles
- Commitment to championing community and partner points of view
How to Apply
Interested and qualified candidates should:
Click here to apply
Application Deadline 23rd December, 2015.