Recruitment For Telesales Agent (Internship) In A Renowned Travel Agency

Cornerstone Staffing - Our client, a top hotel booking, flight booking and travel portal, is currently recruiting suitably qualified candidates to fill the position below:     Job Title: Telesales Agent (Internship) Location: Lagos Job Description

• Working within a call centre environment, you will use your professional sales skills to sell holidays to customers on the internal database, having a goal to maximize sales opportunities and delivering high customer expectations.

• Give customers the best options in hotel and flight bookings
• Give travel information
• Increase our sales via varied communication channels

• Build and maintain strong working relationships with hotel’s staff
• Completion of service reports by collecting and reporting on call log information
• Managing daily targets and tracking progress with tool such as Excel, Google Spreadsheet and various ticketing systems
• Building and leading cross-functional teams-able to anticipate and deliver solutions to client issues
• Respond to customer questions in a timely manner either via phone, email and chat
• Attract potential customers by answering questions/suggesting information about our products and services
• Include a sale speech in every interaction with customer and contact proactively customers to increase bookings
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Challenge and influence hotel to improve service level and operational standards

• Eloquent and customer-oriented, with experience in cold calling
• Effective communication and interpersonal skills (both written and verbal)
• Highly persuasive and comfortable with handling customer’s objections
• Thrive in a fast-paced environment to consistently meet or exceed sales targets
• Minimum of a B.Sc/HND required in any field.
• At least 2 years of Call Centre and/or Telemarketing/ Telesales experience
• A proven track record of working in a customer service environment is required
• Flight Ticketing skill is an added advantage