Job For Hajj & Umrah Travel Business Manager In A Reputable Travel Agency

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Stresert Services Limited - Our client is a top travel and tour organization mostly into umrah/hajj operations, tours (schools/groups), general ticketing, airport protocol, and hotel reservations. They require the service of:     Job Title: Hajj & Umrah Travel Business Manager Job Ref: HUTBM Location: Lagos Island Reports To: MD/CEO Job Description

• We require the service of a Hajj & Umrah Travel Business Manager who will be responsible for the overall Operations and the general growth of the Travel Agency.

Position Summary

• Manage the day-to-day activities of the agency while maintaining clients.
• Sell to and follow-up with clients while developing business strategies to increase profitability.
• Manage and train the travel agency staff effectively allowing for increased sales and engagement.
• Maintain operational efficiencies and the overall management of the Travel Agency.

Responsibilities Operations & Marketing:

• Design operational plan for the company
• Drive growth of clientele base by Selling travel products and tour packages
• Develop strategies to achieve visibility for the Company
• Understand the company’s market share objectives for each customer and resolve strategies to increase wallet shares of the customer’s businesses with us
• Manage existing clients; ensure 100% customer retention and improved turnaround/response time
• Generate enough income to defray all Agencies’ expenses
• Prepares Weekly and Monthly Marketing Call Plan
• Monthly Operations & Marketing Report
• Drive the company’s marketing policy and activities; sign-on of new customers to the company
• Source products and destinations to meet consumer demands for bespoke travel and sustainable tourism
• Liaise with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance
• Ensure prompt resolution of customer issues and complaints
• Develop strong and enduring personal relationship with decision makers of existing clients and potential clients with the specific purpose of identifying business opportunities, resolving issues and managing crisis
• Ensure high standard of customer experience always

Staff Management:

• Ensure that company’s procedures, guidelines and standards are followed in the areas of: customer service, ticketing, attendance, accuracy of work, invoicing etc. for employees
• Recruit the best hands for the Agency as at when required
• Constantly motivating the sales team to hit their targets and ensure company profitability;
• Meet regularly with sales team to give them sales figures and plan how they approach their work
• Communicate with sales consultants and providing encouragement, help and advice
• Prepare monthly activity reports - Sales and Financial performance
• Appraise all staff apart from Director of Umrah & Hajj Operations and the MD’s driver/personal staff
• Deal with disciplinary matters and customer complaint

Financials:

• Follow up on debtors. Supervise the recovery unit and pursue all the outstanding payments due to the Companies
• Prepare Annual budgets with the MD/CEO
• Implementation of the budgets
• Keeping Agency’s records and accounting
• Monitor and ensure prompt invoicing of executed jobs
• Liaise with Bank account officers to ensure smooth operations with the banks
• Follow up on loan repayments to avoid default

Maintenance:

• Facilities/ equipment management
• Maintain client data base

Requirements

• Must be a graduate with background in social sciences ( B.Sc/HND)
• Must have at least 6 - 7 years cognate experience in a reputable travel and tour organization in the same capacity as this role
• Usage of relevant ticketing software’s e.g. Amadeus, Sabre, itravel etc

Salary Negotiable and based on experience.       How to Apply Interested and qualified candidates should forward their CV's to: [email protected] Using ‘HUTBM’ as the subject of the mail.   Application Deadline 30th May, 2018   Note: Experienced candidates will be invited for interviews.

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