Job description
- Manage the communication bridge during service impacting Incidents and Business Critical events (Major Incidents) as required
- Maintain open communication and good working relationships with departments that participate in Incident Management and help define ways to increase internal and external client satisfaction
- Attend major reviews (debriefs) and review resolutions
- Ensure root cause analysis documents are complete, accurate and associated to the problem
- Monitor the technical bridge as needed and relay information to the communication bridge as required
- Coordinate and publish communication during incidents as required
- Review, improve, develop and implement policies and procedures supporting the Incident Management process
- Degree in Electrical Electronic Engineering
- At least 3 year experience in the field
- Good understanding of Incident Management