Customer Service Assistant (Entry-level) recruitment in a Health Management Company

Health Assur Limited is a new health management company incorporated by a team of professionals; who recognized an opportunity to transform healthcare benefits administration in Nigeria. Health Assur Limited is recruiting to fill the position of: Job Title: Customer Service Assistant (Entry-level) Location: Lagos Main Responsibilities (Flexibility required as daily routine may vary)

Provide Help:

Engaging with all clients and customers. Answering queries and offering information, this job involves a lot of interaction with clients and subscribers. Customer service assistants may work with customers by phone, online (via e-mails) or in person.
You’ll be expected to keep up-to-date with product details so they can be explained to clients.

Resolve Complaints:

As the public face of the company, the customer service assistant must listen to a customer's problem and deal with it calmly and politely.

Escalate Inquiries:

Occasionally, it is necessary to hand an issue to someone more senior to deal with.

Create Reports:

As required; of activities, calls, messages and resolutions reached.

Required Qualifications

A First degree in any discipline at a second class level or higher
Good diction.
Previous call center training, qualification or experience would be an added advantage.
Good computer skills and adept knowledge of standard software (MS Office suite)
Good writing skills

Personal Attributes:

Friendly personality
Solution and objective oriented, organized, methodical
Ability to work independently and within a team
Good analytical skills
Interested in helping people
Polite and tactful.

How to Apply Interested and qualified candidates should send a ONE PAGE essay describing themselves as well as a detailed CV to: [email protected] Note: Only short-listed candidates will be contacted.

Application Deadline 3rd February, 2017.

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Lagos State

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