Country Support Manager Vacancy at Clinton Health Access Initiative (CHAI)

Founded in 2002 by President William J. Clinton, the Clinton Health Access Initiative (CHAI) works to broaden access to life-saving treatment for HIV/AIDS, tuberculosis and malaria patients in the poorest parts of the world.
As part of this mission, CHAI’s “Access Programs” approach global public health challenges with market-based strategies, using simultaneous engagement on both the supply and demand sides of the market. On the supply side, CHAI engages with suppliers of essential drugs and diagnostics to improve access to products by lowering prices, accelerating new products to market, and sharing market intelligence. On the demand side, CHAI organizes and consolidates demand for health commodities by helping governments to scale up treatment programs, mobilize new resources, improve procurement processes, and enhance local human resource capacity. Working with over 30 governments and other partners, CHAI is focused on large-scale impact on many of the largest barriers to effective treatment and care.


We are seeking a highly motivated individual with outstanding credentials, qualitative and quantitative analytical abilities, and communication skills. The CSM must be able to function independently and flexibly and have a strong commitment to excellence. CHAI places great value on relevant personal qualities: resourcefulness, responsibility, tenacity, independence, energy, work ethic and emotional intelligence.



Job Title:   Country Support Manager

This is a challenging but rewarding role, which will have direct and near-term impact on thousands of patients in need of life-saving health services. The role will be based in Nigeria with up to 50% travel in the region.

Responsibilities

• Serve as a key advisor to Ministries of Health, CHAI country teams, and in-country and global partners on the expansion of access to diagnostic testing, and the adoption of new diagnostic products and their integration into existing laboratory networks
• Manage and coordinate diagnostics projects across multiple CHAI focal countries, with multiple work streams in each country
• Act as the focal point to manage the relationship between LST and CHAI country teams, including country team leadership
• Share best practices across country program to ensure knowledge is shared on the strategies, tools and experiences of all programs
• Support countries in the adoption of the recently published WHO 2013 guidelines
• Support countries in the development of strategic and implementation plans for HIV diagnosis in adults and children, including EID, CD4 and VL testing.
• Support the adoption of current and new HIV and TB diagnostic products and their integration into existing lab networks
• Assist Ministries of Health to build capacity to perform technical evaluations to drive regulatory approvals and ensure that new technologies perform accurately, conduct operational pilots to demonstrate the cost effectiveness and impact of new products on patient outcomes, and assist with analysis and writing of evaluation reports
• Develop and share deployment models and strategies for how to maximize the impact of existing and new diagnostic technologies
• Prepare impact analysis and build tools (forecasting, budgeting, work plans, etc.) to support countries’ activities
• Assist Ministries of Health in the development of testing policies and national implementation plans, and the creation of operational systems to support the wide-scale implementation of new and existing diagnostic products, such as training, quality assurance, and data management
• Work with CHAI country teams, governments, and partners to identify funding for increased investment in new diagnostic products
• Design and implement monitoring and evaluation (M&E) systems to measure the impact of new and existing technologies and assess progress against project goals
• Assist LST to manage global supplier relationships through product demand forecasting, market analysis, sharing of market intelligence, and supporting price negotiations
• Provide remote and in-country technical assistance to CHAI country teams and governments in support of work streams related to diagnostics

• Minimum qualifications: Bachelor’s degree plus 4-6 years work experience
• Excellent written and verbal communication skills in both French and English, including the ability to prepare and deliver compelling presentations and work on complex analyses
• A high degree of self-confidence and the ability to work effectively at all levels of an organization - with fellow team members, and senior executives from Ministries of Health and partner organizations

• Strong analytical, problem solving, and quantitative skills, and a commitment to improvement and creative thinking with a capacity to critically assess prior achievements and develop stronger solutions and processes

• Ability to think strategically, handle ambiguity and work in a fast-paced, limited-structure, multicultural environment
• Ability to learn on the job quickly
• Detail-oriented with strong organization skills
• Ability to manage multiple work streams simultaneously and work independently
• Available for up to 50% travel
• High level of proficiency in Microsoft Excel, PowerPoint and Word

• Previous CHAI experience
• Policy and program management experience
• Experience supporting governments in implementing health systems in resource-limited settings
• Experience working in management consulting, investment banking, or similar environment
• Experience living or working abroad, particularly in developing countries
• Demonstrated success in training, coaching and supporting fellow team members and partners at all levels of an organization to build capacity in a sustainable manner
• Familiarity with global health issues, particularly HIV/AIDS and TB