Citibank recruitment for Graduate Tellers in Nigeria, July 1st 2016
Citibank Nigeria Limited, the leading global financial services company,
provides consumers, corporations, governments and institutions with a
broad range of financial products and services.
Citibank is recruiting to fill the position below:
Job Title: Transaction Svs Rep 3
Primary Location: Nigeria,Lagos,Lagos
Education: Associate's Degree/College Diploma
Job Function: Operations
Travel Time: No
Job ID: 16032515
Job Purpose:
The
Teller is a frontline staff and is one of the customer’s first points
of contact with the bank and therefore it is essential that, in spite of
work pressure, they must wear a cheerful look and countenance.
His/her
primary focus is to deliver prompt and efficient services across the
counters and at the same time, ensuring compliance with operating and
regulatory guidelines. This will include prompt update of registers for
transactions requiring reporting to regulatory bodies.
Key Responsibilities:
The
basic objective of the Branch Operations/Cash & Tellers unit is
delivery of products and services to customers in a timely and efficient
manner. Located in the banking hall, the unit is the major point of
contact with customers and the general public hence it is a major driver
in determining the level of customer satisfaction through the quality
of service provided. Positive customer experience translates directly to
business growth through deepening of customer wallet and creates
opportunity for new relationships. This underscores the primal position
of the unit within the overall context of the bank as a service
provider.
The following are the specific tasks and responsibilities of the Counter Service Teller:
-
Perform Local Currency (LCY)/Foreign Currency (FCY) cash transactions over the counter at the branch.
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Reconcile all collections from implant locations and resolve issues with the collections, if any
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Hold custody of cash in the vault.
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Handling/processing of all over the counter collections.
-
Ensure
all customers’ requests/instructions are complete with proper
documentation in line with applicable regulations and guidelines of
Central Bank of Nigeria, tax laws of the Federal Republic of Nigeria,
U.S. anti-boycott and anti-money laundering guidelines, Citigroup policy
and local procedures.
-
Time-stamp
(validate) and signature-verify all customers’ requests and refer those
that require call-back/status approval to supervisor for action.
-
Report all qualifying transactions processed in line with existing limits.
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Ensure appropriate charges are applied as per bank’s charges list, applying concessions where applicable.
-
Process all customer requests within the standard turnaround time and without error.
-
Ensure
stated procedures and policies for all products are adhered to while
processing; e.g. advise of daily rates first thing every morning.
-
Update registers, where required, before/after processing.
-
Ensure
all transactions processed during the day are fully authorized and
there is no pending transaction left on the system before closing for
the day.
-
Ensure
all cash received and paid is properly accounted for by preparation of
teller proof at the end of each day. Perform intermittent balancing
during the day.
-
Ensure all cash exchanges are documented in line with policy. Safeguard all cash and valuables under custody.
-
Maintain
appropriate confidentiality and security of customer and transactional
information stored in any form (images, application files, databases,
spreadsheets, papers, registers, files, etc.) in line with local
procedures and departmental designations. Ensure proper put-away
procedures are observed at close of business and during any temporal
absence from workstation.
-
Participate
in the quarterly MCA exercise for all counter products and processes
and ensure satisfactory MCA ratings are achieved for all products and
processes.
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Handling of expense and internal processing transactions.
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Preparation and delivery of reports as may be required by implant customer
-
Ensure all performed tasks are closed on Resolve IT at the required/specified intervals.
-
Perform additional projects and responsibilities as assigned by unit management.
Qualifications
Business Relationships:
-
Internal:
Moderately frequent contact with Treasury & Trade Solutions (Cash
management) Products Unit, other branches, Relationship Managers,
Citiservice.
-
External: Highly frequent contact with Customers and Teller Implant Locations.
Knowledge:
Skills:
-
Good Interpersonal/Communication Skills
-
Customer Focused
-
Analytical Mind/Proactive
-
Fast Learner
-
Meticulous & Accurate
-
High level of integrity/sense of responsibility
Core Competencies:
-
Error Free Processing
-
Ability to work under pressure
-
Compliance with regulatory/institutional requirements
-
Processing within tight turn-around times
-
Preparation of Reports with tight timelines
-
Customer satisfaction in a highly competitive environment
-
Weekend and public holiday work (as and when required)
How to Apply
Interested and qualified candidates should
Click Here to Apply