Arik Air Career opportunities, January 23rd 2015

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Arik Air is a customer-focused airline that offers consistently outstanding services to both business and leisure travellers. We have earned a reputation for providing "the best care in the air". Industry experts have awarded us for delivering outstanding services. No airline does it in the unique Arik way.


Arik Air offers opportunities for employment in administrative, professional, technical and airline-specific disciplines, irrespective of the level or area of responsibility, each employee contributes to the growth and success of our airline. We believe that individuals score goals, but ultimately "the team wins the game".

If you feel you have these values, a drive to excel in the performance of your job duties and would like to be part of the Arik team, please submit an application for one of our open positions. We welcome the opportunity to bring enthusiastic new people aboard.

At Arik Air, you will become part of a heritage of great achievement with a future of even greater promises.

Arik is recruiting to fill the position of:

Job Title: Team Lead Sales and Operations
Location: Nigeria
Job Summary

Working Relationship:

• Frequent liaison with the MD to review revenue achievement, team performance and status of set plans and projects.
• Where necessary the Team Lead Sales and Operations will need an active ongoing relationship with ground agents and suppliers to maintain sales volumes.
• The Team Lead Sales and Operations will need to liaise with other departments within Arik Air to resolve daily issues; queries and other customer care issues that are highlighted by Arik Explorer customers.

Job Purpose

• To manage all sales and operational processes ensuring that sales and revenue targets are delivered and the operational integrity of all Arik Explorer products and services are continuously maintained.
• To manage all sales and operations staff, coaching and developing to maximize performance of the overall department and achieve revenue and guest volume targets.

Minimum Qualifications / Education / Experience / Training / Knowledge

• A University degree in a business related field.
• A postgraduate degree would be an advantage

Experience:

• A minimum of 4 years experience in a variety of sales management roles within airlines, travel agencies, Tour Operator or travel technology companies to enable thorough understanding of a Tour Operating function.
• Experience of people management within such organizations is vital.

Training:

• Experience in the use of Airline GDS systems (Mercator preferred) with Tour Operating procedures.
• Selling skills along with people management abilities.

Knowledge:

• A thorough knowledge of end to end booking procedures is essential.
• Geographical and specific resort knowledge is very important so that the Team Lead Sales and Operations is a point of reference for the Call Centre staff.
• Knowledge of Microsoft Word, Excel and PowerPoint packages.
• Good general understanding of the Travel Industry.
• Knowledge of making informed and effective presentations to various groups.

Job Accountabilities And Current Objectives:

• Ensure Arik Explorer staff service incoming reservation calls and emails from direct Guests, Agents and Arik Air offices across the network.
• Manage operational and service quality to ensure very minimal complaint from our guests
• Manage sales force to answer incoming calls ensuring that staff training and productivity is optimized.
• To produce weekly sales revenue/ volume reports to fully update team on the company sales performance.
• Designing and running training courses for staff to actively sell both existing and brand new destinations in line with set targets.
• Help conduct two appraisals annually for all staff to recognize achievement and deal with poor performance where appropriate

Required Skills & Qualifications

• Ability to roster staff efficiently to optimize resources and cover set working hours and peak booking periods. 10%
• Excellent motivational skills to ensure Sales and Operations agents meet telephone answering / revenue / customer volume targets.
• A team player able to communicate with colleagues at all levels to achieve overall company targets.
• Ability to problem solve balancing the need of the Guest with other responsibilities
• To complete and maintain accurate files for each booking, supplying information to other stakeholders as required.
• Must be proactive and provide new innovations to boost sales.
• Management of all pre and post departure involuntary changes to confirmed bookings & post departure in-resort voluntary changes.
• Management of emergency situations where Guests may be affected overseas by disasters or personal injuries and drawing up the support of other company areas where required.
• Coordinate and take part in vital training of staff to ensure all are always well informed.
• Strong people management skills combined with the ability to motivate, coach, and develop a multi-cultural team

 Interested and qualified candidates should send their CV's to: [email protected]




Job Title: Manager - Loyalty Programme Operations
Location: Lagos
Job Summary

• The manager will be responsible for overseeing the day to day functions of the programme's operation as well as the outsourced entity that conducts business for the programme. He will be directly responsible for maintaining the cost base while increasing efficiency of all operating units within the programme.

Working Relationship:

• Senior Manger - Loyalty Programme Operations
• SVP Commercial
• Call Center Manager
• Commercial Department

Job Description

• Over see direct day-to-day operations and service delivery of the operational support unit to ensure total customer satisfaction.
• Development and implementation of systems, KPIs, service level agreements and process quality improvements with manager.
• Manage the operation which includes data entry, enrollment, rewards and information dissemination.
• Ensure that operations respond to all internal and external stake holders and customers to deliver efficienct and world class service delivery standards as per the defined service level agreements.
• Ensure that all membership records, registrations, and product orders processed by
• Manage and support any special projects which include member card production, membership recruitment and renewal programmes staff are fulfilled within required times.
• Monitor the performance and productivity of the internal and external stake holders and provide ongoing feedback and training to ensure quality service.
• Provide statistical reports on recruitment,retention and weekly trend reports.
• Document all procedures performed by the department.
• Ensuring safety and security of staff, property, vehicles and customer information.
• Overall administrative management of the operation such as discipline, recruiting, training, coaching, retention and any other area highlighted by the manager to ensure total customer satisfaction.
• Participates in interdepartmental meetings and projects as well as reporting department activity levels.
• Influence financial results of unit by minimizing costs and increasing efficiency as per set SLAs.
• Professional outlook of staff and office. Implement staff training programmes in conjunction with relevant department heads.
• Ensure open and honest communications as well as team work with staff, including monthly meetings.
• Lead according to our Vision, Mission, and Values.
• Participate in development of annual budget in conjunction with Manager. Provide support to any department as required.

Required skills & qualifications

• 4 to 5 years of experience in similar job role while a University Degree would be of advantage.
• Knowledge of principles, practices and techniques of operations.
• Be creative, detail orientated and self-motivated.
• Must be fully computer system literate, preferably with prior experience of knowledge of the implementation of customer.

Interested and qualified candidates should send their CV's to: [email protected]



Job Title: Senior Manager - Network Corporate Sales

Location: Lagos

Job Summary

• Plan, strategize and deliver a Corporate Sales Plan and achieve the related revenue target for the airline in Nigeria and the network territories Arik flies to achieve optimal results in securing corporate contacts, continuously increasing the numbers year on year. Lead a team of sales and office based personnel to ensure that we monitor, manage and deliver the best services to the corporate clients.

Job Description

• Plan and deliver and sales strategy for corporate sales to achieve or exceed the revenue targets each financial year
• Source and secure new corporate sales agreement every year to become the market leader in Nigeria and one of the preferred carriers to Nigeria and West Africa.
• Efficiently lead a team which will manage and deliver the contractual obligation and excellent standard of services to our corporate clients.
• Ensure that the payments are monitored and secured on the due dates from each client.
• Continuously improve sales and services to keep Arik above the competition.
• Achieve the optimal market share in corporate sales in Nigeria , staying ahead of other airlines.

Working Relationship:

• Work with Corporate clients.
• Work with Corporate sales team.

Required Skills & Qualifications

• University degree or higher Masters degree will be preferable.
• With verse excellent knowledge in corporate business, including contracting.
• Should have least 8 year in the Corporate business, ideally in the travel sector.
• At least 3 years in a managerial capacity with sales and service industry.
• At least two years experience in the Aviation or Travel industry in the corporate sales area will be a great advantage.

Interested and qualified candidates should forward their applications and CV's to: [email protected]



Job Title: AVP - Sales
Location: Lagos
Working Relationship

• Work closely with the heads of other divisions and departments.
• Ensure the optimum level of efficiency and delivery in the customer touch points , ATO,CTO and call centers.
  

Principal Accountabilities and Responsibilities

• Achievement of revenue targets in all channels in each financial year
• Ensure achieve the yield objectives in each season
• Ensure that the Seat Load factors corresponding to the desired revenue are maintained
• Ensure that the cost of sales are contained within the budgeted amounts
• Continuously improve the revenue from the corporate sales channel, working with the head of corporate sales.
• Ensure highest level of visibility of the airline to the trade and consumer
• Increase the direct sales on the web and mobile platform to 20% of the total passenger revenue
• Increase the cargo sales revenue by 25% year on year
• Identify , develop and sell to new cargo markets
• Plan and implement marketing and promotional activities to support the sales process
• Ensure the optimum level of efficiency and delivery in the customer touch points , ATO,CTO and call centers
• Provide a motivating and results oriented leadership to the sales team
• Ensure that the efficient and productive sales staff and deployed in all areas in Nigeria
• Work closely with the heads of other divisions and departments to achieve the best product to the customers
• Accept projects and deliver the results when assigned by the higher management.

Person Specifications

• Must hold a university degree.
• A masters degree or MBA is an added advantage
• Must have worked in the aviation industry for over 10 years in related area.
• Three years of the above should have been in a management role in a sales territory or region for an airline, having lead a sales/marketing team
• Dynamic personality, adaptable to changes and should be a person with great team spirit and leadership abilities.

Interested and qualified candidates should send their CV's to: [email protected]


Job Title: Vice President Treasury
Location: Lagos
Job Specifications

• Treasury management.
• Aircraft financing, managing of various credit facilities
• Financial management and monthly performance reporting
• Foreign exchange management
• Payment of local and regional suppliers
• Cash flow management

Requirements

• At least a first degree in Finance or related discipline.
• Chartered Accountant, member of ICAN, ACCA etc
• Aged Between 35-50 years
• Over 15 year's professional experience, some of which should have been acquired in aviation or allied sector.
• Outstanding leadership and managerial skills.
• A result oriented personality with good understanding of the aviation industry,
• Excellent Business communication skills.
• Ability to work well under pressure.

Interested and qualified candidates should send their CV's to: [email protected]


Job Title: Head, Internal Audit
Location: Lagos
Job Specifications

• Directs the overall operations of the Internal Audit Department on behalf of the Board Audit Committee and the management.
• Evaluates and provides reasonable assurance that risk management controls are functioning.
• Ensure efficient and effective performance companywide vide internal control adherence monitoring.
• Evaluates mitigants for all recognized corporate risks and advise management.
• Ensures projects are prioritized based on risk and exposure and assist with project appraisals.
• Creates an effective strategic direction roadmap which covers the values, mission, and objectives of Internal Audit now and in the future.
• Ensures adequate corporate governance exists to provide transparency in business practices.
• Establishes a quality control programmes over Internal Audit activities, and ensure Departmental process, methodology and work flow are effective companywide (including project planning, resource management., file review reporting. and follow up).
• Embedding minimum acceptable standards and control frameworks which meet both Arik's Internal Audit objectives.
• Ensures that Internal Audit staffs develop skills and knowledge which provide maximum value for the business, and which are relevant for career advancement.
• Conducts ad-hoc special pro jet ts as requested by the Board of Directors. Audit Committee or the CEO.
• Maintains the independence and objectivity required by internal audit functions.
• Works with Business owners to provide independent strategic support to add value and help them achieve their functional, departmental and corporate goals.

Requirements

• Bachelor Degree in Accounting or related discipline
• MBA or other postgraduate Degree highly preferable
• Professional accounting qualification (e.g, ACCA/CA/ACA) specialized in auditing, financial analysis, and business process
• 10+ years experience at a senior level in auditing and/or accounting functions within aviation or Big 4 environment.

Interested and qualified candidates should send their CV's to: [email protected]

Job Title: Manager, Internal Audit
Location: Lagos
Job Specifications

• Reports HIA on the policies, programmes and activities of the Department;
• Develops long and short-term audit goals and objectives to include operational audits, financial audits, follow-up audits and computer system audits etc.
• Develops audit procedures and systems.
• Implements audit plans, reviews audit reports and recommendations
• Recommends changes in systems, policies or procedures to increase efficiency and effectiveness of operations.
• Establishes and maintains quality control programme with the HIA of the IA Department.
• Designs, establishes and maintains an IA organization structure and staffing
• Coordinates with third parties i.e. external auditors and other parties
• Conducts reviews and other related tasks as delegated by HIA.
• Ensures achievement of departmental and corporate goals.

Requirements

• Bachelor Degree in Accounting or related field.
• Professional accounting qualification required; for example, (ACCA/ACA) with specialization in auditing (CIA/MIIA), financial analysis and business process.
• 5 - 8 years experience at a senior level in auditing and/or accounting functions. Airline industry experience preferred.
• Ability to implement and use auditing software necessary.

Interested and qualified candidates should send their CV's to: [email protected]


Job Title: Graduate Officer, Internal Audit
Location: Lagos
Job Specifications

• Prepare or contribute to the preparation of work plans including risk assessment and audit programs for assurance and/or consulting engagements.
• Conduct discussions of preliminary nature with functional staff audited.
• Conduct - in accordance with best audit practice segments of financial, operational and compliance audits of departments.
• Obtain required information directly or indirectly through examination of records and / or interviews with staff.
• For the processes / department audited, review and evaluate the system of management controls and assess their adequacy and effectiveness and, where appropriate, draft potential recommendations for improvements
• Assess the reliability and effectiveness of internal controls. Undertake testing and field works as directed by senior staff, and ensure thorough work papers are prepared.
• Ensure knowledge of Arik and aviation industry in general is always advancing through a commitment to learn, familiarity with current issues in aviation, and research.
• Conduct ad-hoc special projects as requested from time to time by HIA.
• Maintain excellent working relationships with other staff, and ensure interaction during projects is proactive and professional.
• Planning and organizational ability required.

Requirements
Qualifications and Education:

• Bachelor Degree in Accounting or related discipline
• Partly qualified or student member CAN or ACCA
• 1-3 years Audit experience

Training/knowledge:

• Business and commerce
• A basic understanding of the concept of risk
• An avid interest in aviation
• Computer literacy (all MS Office products).

Interested and qualified candidates should send their CV's to: [email protected]



 
Job Title: Administration Manager
Location: Lagos
Job Specifications

• Provides supplies by identifying needs for reception, switchboard, mailroom, and kitchen; establishing policies, procedures, and work schedules.
• Provides communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices.
• Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.
• Provides historical reference by developing and utilizing filing and retrieval systems.
• Contributes to team effort by accomplishing related results as needed.
• Improves program and service quality by devising new applications; updating procedures; evaluating system results with users.
• Achieves financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.
• Manages the Admin, protocol, guest house unit and facility unit.

Requirements

• Dynamic and a self motivated
• Ability to work in a team with a strong focus on results;
• Conflict resolution and negotiation skills;
• Impeccable financial integrity;
• Good command over oral and written communication;
• Willingness to travel;
• Strong analytical skills;
• Proficient in use of computers;
• Fair and positive work attitude.
• Minimum 6 years of experience in the field of Administration.
• At least 3 years of experience in heading the Administration function,
• Minimum of 1st Degree in related fields.

Interested and qualified candidates should send their CV's to: [email protected]

Job Title: Associate Vice President Human Resources

Location: Lagos

Job Description
As AVPHR you are responsible for the deliverance & daily management of the AVPHRS who in turn ensure to deliver a professional HR structure to the Business Units. Strong communication and reporting line to the Group VPHR, you will drive the mission statement and values of the business and acts as a team mentor. You will deputies for the Group VPHR when absent.

Principal Accountabilities Arid Responsibilities

• Develop, implement and sustain an effective recruitment program coordinating the recruitment efforts with the AVPHR.
• Administers classifications programs, which includes analyzing positions i.e writing job descriptions and evaluations for classification purposes
• Administers compensation (including pension payments) benefits and performance management systems as well as safety and recreational programs.
• Devise and implement Induction programs
• Coordinates the various hearing panels and activities e.g disciplinary with the AVPHR
• Devise, coordinate and direct benefit programs
• Responsible for employee relations, providing advice and counsel on personnel issues
• Prepares performance review forms and directs the distribution and retrieval of forms to managers
• Monitors performance appraisals and probation hearings
• Maintains complete attendance and labour turnover records; presents periodic reports to the Group VPHR
• Coordinates and/or conducts exit interviews to determine reasons behind separation
• Remains current on law changes and monitors labour law updates and newsletters for changes that affect HR
• Communicates regularly with the Human Resources Team regarding departmental and organizational issues
• Ensure department meet productivity standard
• Finalises all HR internal audits and approves necessary adjustments
• Performs other duties as assigned

Person Specifications

• Minimum of 8 years managerial experience in human resources at senior level
• Minimum of 5 years general experience in the HR field
• A Bachelors degree in Human Resource Management.
• A combination of experience and training that provides the required knowledge, skills and abilities.
• CIPD certified professional required
• Knowledge of sound techniques in all aspects of personnel management.
• Ability to develop long term plans.
• Ability to read, analyse and interpret technical journals, financial reports and legal documents.

Competencies

• Flexible and efficient time management
• Anticipation and Prioritisation of work load
• Analytical and Quality of thinking
• Problem solving skills
• Excellent communication skills - oral and written
• Delegation
• Strong leadership skills
• Team player / leader
• Results orientated
• Attention to detail
• Proactivity includes planning and organizing
• Sound and accurate judgment.

Interested and qualified candidates should send their CV's to: [email protected]

Job Title: Civil & Electrical Engineer
Location: Lagos
Job Summary
Civil & Elect engineer is expected to give advice on projects and design them, also turn their plans into reality and maintain the structures once they are built.

Job Description

• Undertaking technical and feasibility studies including site investigations
• Using a range of computer packages for developing detailed designs
• Undertaking complex and repetitive calculations
• Liaising with clients and a variety of professionals including architects, subcontractors, etc
• Compiling job specs and supervising tendering procedures
• Resolving design and development problems
• Managing budgets and project resources
• Scheduling material and equipment purchases and delivery
• Ensuring projects run smoothly and structures are completed within budget and on time.

Qualification

• Minimum first degree in Engineering.
• Minimum of 4 years experience.

Skills:

• Creative graduate, who is commercially aware and capable of working well within a team environment,

Other key skills include:

• Sound mathematical and technical skills including physics
• Ability to think methodically, to design, plan and manage projects
• Ability to maintain an overview of entire projects while continuing to attend to detailed technicalities
• Excellent verbal and written communication skills
• Negotiating, supervisory and leadership skills combined with the ability to delegate.

Interested and qualified candidates should send their CV's to: [email protected]


Job Title: Estate / Facility Manager
Location: Lagos
Job Summary
Estate Manager also referred to Facility manager job function includes day to day operational and maintenance related task:

Job Description

• Financial forecasting/budgeting
• Property acquisition ant/or disposal
• Planning and overseeing building work/renovation
• Lease management
• Project planning and management
• Architectural/engineering planning and design
• Allocating and managing space within buildings
• Coordinating building maintenance and operational activities
• Organizing security and general administrative services
• Integrating communications/telecommunications
• Ensuring that facilities meet government regulations and environmental, health and security standards

Qualification

• Minimum first degree in Estate Management or related courses
• Additional qualification is an added advantage.
• Minimum of 4 years experience.

Interested and qualified candidates for this position should send their CV's to: [email protected]


Note: Only candidates that meet the above requirements will be considered.

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