African Sun Amber Residence Vacancy for a Guest Service Agent in Ikeja, Lagos
African Sun Amber Residence situated in the Highbrow area of GRA Ikeja,
Lagos, is one of the leading and fastest growing hotel and leisure
groups in Africa with business and resort destinations throughout Ghana,
Nigeria and Zimbabwe.
From the world famous Victoria Falls Hotel, which
is part of the leading hotels of the world to the Holiday Inn and
Crowne Plaza in Harare.
We are recruiting to fill the position of:
Job Title: Guest Service Agent (GSA)
Location: Lagos
Job Descriptions
- Greetings and welcoming of guests. Guest service agents answer
telephone calls from guests seeking to make or cancel hotel
reservations.
- Guest Service Agents also deal with irate guests and find ways to resolve issues to the guest's satisfaction.
- Guest Service Agents are also responsible for bookkeeping
duties, including maintaining a cash drawer, preparing bank deposits and
posting charges for items that guests may order or use during their
stay. Upon checkout, agents calculate the guest's final bill and collect
payment.
- They greet arriving guests, assign rooms, issue keys and ascertain guest payment and billing information.
- Guest service Agents answer guest requests for assistance and
coordinate with housekeeping, bell service staff and management to
fulfill guest requests.
- They provide guests with access to hotel services.
Educational Qualifications and Skills Required
- Must have at least five credits in GCE/NECO/WAEC in not more than two (2) sittings.
- Minimum of OND with 3-5 years working experience.
- Must have excellent inter personal and people skills.
- Must deal with customers politely.
- Must be dressed neatly.
- Integrity, honesty and accountability in all dealings.
- Good in Opera I/T Application (An added advantage).
- Must have excellent computer knowledge especially in excel, word and PowerPoint applications.
- Must have basic computer awareness.
How to Apply
Interested and qualified candidates should forward their resumes &
scanned copies of their credentials to the following address:
The Front Office Manager
Africa Sun Amber Residence Limited,
16 Esugbayi Street,
GRA, Ikeja,
Lagos State
Or
Email Resume to:
[email protected]
Application Deadline 3rd August, 2015.