Admin/Customer Service Executive recruitment in an Indigenous Liquefied Petroleum Gas Company in Lagos

Fadac Resources and Services - Our client, an indigenous company operating in the whole value chain of the LPG sector. We are recruiting to fill the position below:     Job Title: Admin/Customer Service Executive Location: Marina, Lagos Responsibilities

• Direct activities related to dispatching, routing and tracking the team
• Liaising with clients, most commonly taking bookings over the telephone and responding to online bookings
• Team calendar and diary management
• Conducting investigations to verify and resolve customer complaints
• Perform accounting tasks, including invoicing and budget tracking
• Quality control - Performing routine and random inspections of the jobs to assess the quality of work and make sure our standards and customer satisfaction levels are kept high.
• You will be responsible for liaising with clients regularly so you must be a clear and confident communicator with good call handling and interpersonal skills.
• Liaising and managing vendors
• Able to complete complex administrative tasks with minimal supervision
• Facilitating and supporting new staff training.
• Schedule meetings and travel arrangements for senior members of the company
• Minute taking of meetings
• Assisting with promotional activities
• Mystery shopping – assist management with detecting fraud and deception
• Delegating tasks while ensuring that all speed, service and quality guidelines are achieved.
• Ad hoc duties as required to support the company and grow the brand.

• One year of hands-on administrative experience in an office environment
• Proficiency in MS Word, MS Excel and MS Outlook a must
• Strong sense of urgency and problem-solving skills
• Ability to describe and sell services with accuracy and patience
• Ability to conduct extensive research on the computer
• Ability to keep accurate records of all enquiries
• Knowledge of operating standard office equipment – Photocopier, scanner, printer
• Excellent communication skills – written and verbal
• Ability to prioritize projects and strong problem-solving skills
• Good research skills and attention to detail