Account Manager (Tech Sales) at Leatherback


Leatherback is a global digital cross-border payments service provider positioned to transform how treasury solutions are delivered to businesses and individuals in frontier countries. We provide a single access point that empowers individuals and businesses to be truly global. We do this by building best-in-class financial, payment, and commerce solutions that remove barriers to global growth and mobility for all citizens of the world.

We are recruiting to fill the position below:

 

Job Title: Account Manager (Tech Sales)

Location: Victoria Island, Lagos (Hybrid)
Employment Type: Full-time
Department: Growth
Reports To: Sector Sales Director

Job Summary

  • The Key Account Manager will play a pivotal role in nurturing and expanding our relationships with key clients in the specified industry.
  • You will be responsible for developing strategic account plans, understanding client needs, and implementing solutions to drive growth and maximize customer satisfaction. 
  • The ideal candidate will possess strong communication skills, a deep understanding of the specified market, and a track record of  up and Cross selling as well maintaining successful client relationships.

Key Responsibilities
Client Relationship Management:

  • Develop and maintain strong, long-lasting relationships with key clients.
  • Serve as the primary point of contact for client inquiries, concerns, and escalations.
  • Conduct regular business reviews with clients to assess satisfaction, address issues, and identify opportunities for growth.

Account Planning and Strategy:

  • Develop comprehensive account plans outlining strategies for revenue growth, client retention, and market expansion.
  • Identify key decision-makers within client organizations and establish rapport to facilitate effective communication and collaboration.
  • Stay abreast of industry trends, market dynamics, and competitor activities to inform strategic account initiatives.

Cross-functional Collaboration:

  • Collaborate closely with internal teams across the entire business to ensure alignment on client objectives and priorities.
  • Coordinate the resolution of client issues and challenges by engaging appropriate stakeholders and resources.
  • Champion the voice of the client within the organization, advocating for solutions that meet their needs and preferences.

Sector Performance Monitoring and Reporting:

  • Track key account metrics and performance indicators, providing regular reports and insights to the Sector Sales Director.
  • Monitor client satisfaction scores, transaction volumes, revenue forecasts, and other relevant metrics to assess account health and identify areas for improvement.
  • Utilize data-driven insights to make informed decisions and optimize account management.

Qualifications and Experience

  • Bachelor's Degree in Business Administration, Marketing, Finance, Economics, or related field is required.
  • Proven track record of at least 3-5 years in key account management, business development, or sales roles within the specified sector.
  • Excellent communication skills, both written and verbal, with the ability to present complex information clearly and persuasively to clients and internal stakeholders.
  • Results-oriented mindset with a focus on achieving targets, exceeding client expectations, and delivering measurable business outcomes.
  • Demonstrated success in managing and growing large client accounts, preferably within a specified sector.
  • Experience in conducting market research, competitor analysis, and developing strategic account plans to drive revenue growth and market expansion.

Skills and Attributes:

  • Exceptional interpersonal skills with the ability to build rapport, foster trust, and establish long-lasting relationships with clients.
  • Adaptability and resilience to navigate challenges, overcome obstacles, and thrive in a dynamic, fast-paced environment.
  • Strategic thinking and problem-solving abilities with a focus on identifying opportunities, mitigating risks, and driving continuous improvement.
  • Proactive and customer-centric approach with a commitment to delivering high-quality service and addressing client needs promptly and effectively.

 

How to Apply
Interested and qualified candidates should:
Click here to apply